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Dienstleistungscontrolling
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Evidenz-Controlling im Beschwerdemanagement - ein Ansatz zur Abschätzung des "Verärgerungs-Eisbergs"
Stauss, Bernd
;
Seidel, Wolfgang
- In:
Dienstleistungscontrolling
,
(pp. 89-111)
.
2005
Persistent link: https://www.econbiz.de/10003302026
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