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Dienstleistungsqualität
2
Service quality
2
Theorie
2
Theory
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Beziehungsmarketing
1
Credence goods
1
Deutschland
1
Electronic Banking
1
Electronic banking
1
Estimation
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Germany
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Market research
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Marktforschung
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Quality management
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Qualitätsmanagement
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Relationship marketing
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SERVQUAL
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Bauer, Hans H.
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Falk, Tomas
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Fließ, Sabine
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Hammerschmidt, Maik
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Dienstleistungsmarketing
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Industrial marketing management : the international journal for industrial and high-tech firms
58
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ECONIS (ZBW)
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Qualitätsmanagement bei Vertrauensgütern
Fließ, Sabine
- In:
Dienstleistungsmarketing
,
(pp. 33-44)
.
2004
Persistent link: https://www.econbiz.de/10002208762
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2
Messung und Konsequenzen von Servicequalität im E-Commerce : eine empirische Analyse am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Dienstleistungsmarketing
,
(pp. 45-57)
.
2004
Persistent link: https://www.econbiz.de/10002208776
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