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~isPartOf:"Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]"
~isPartOf:"Innovating in practice : perspectives and experiences"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service innovation
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10
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10
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Dienstleistungsmodellierung 2010 : interdisziplinäre Konzepte und Anwendungsszenarien ; [die Tagung fand am 24. März 2010 an der Alpen-Adria-Universität Klagenfurt, Österreich, im Rahmen der Konferenz "Modellierung 2010" statt]
Innovating in practice : perspectives and experiences
The journal of services marketing
Journal of service management
7
Journal of business research : JBR
4
Public management review
4
The service industries journal
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of hospitality management
3
International journal of services technology and management
3
Information systems and e-business management : ISeB
2
Informationsmanagement und Computer Aided Team
2
International journal of business innovation and research : IJBIR
2
International journal of services, economics and management
2
Journal of retailing and consumer services
2
Journal of service research
2
Journal of service research : JSR
2
SpringerLink / Bücher
2
The TQM journal : the international review of organizational improvement
2
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management journal : AMJ
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
Benchmarking : an international journal
1
Business & information systems engineering
1
Chinese management studies
1
Corporate reputation review : an international journal
1
Driving service productivity : value-creation through innovation
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Enlightening tourism : ET ; a pathmaking journal
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European research studies
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European review of service economics and management
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Global business and organizational excellence : a review of research & best practices
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Health marketing quarterly
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IEEE transactions on engineering management : EM
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Industrial marketing management : the international journal for industrial and high-tech firms
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Integrated Series in Information Systems
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Integrated series in information systems : ISIS
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International Journal of Energy Economics and Policy : IJEEP
1
International journal of agile systems and management : IJASM
1
International journal of business excellence
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International journal of consumer studies
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International journal of contemporary hospitality management
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ECONIS (ZBW)
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1
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
2
Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula
;
Greer, Dominique A.
;
Letheren, Kate
; …
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 276-286
Persistent link: https://www.econbiz.de/10014228965
Saved in:
3
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
4
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Achieving service quality through service innovation exploration : exploitation ; the critical role of employee empowerment and slack resources
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 137-149
Persistent link: https://www.econbiz.de/10011343383
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