Understanding consumer perceptions and attitudes toward smart retail services
Year of publication: |
2022
|
---|---|
Authors: | Lin, Chen-yu |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 8, p. 1015-1030
|
Subject: | Intellectual unmanned convenience store | Self-service technology | Service innovation | Smart services | Structural equation modeling | Unified theory of acceptance and use of technology | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Einzelhandel | Retail trade | Selbstbedienung | Self-service | Innovation | Strukturgleichungsmodell | Structural equation model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
-
Boslau, Madlen, (2009)
-
Why do customers use self-service information technologies in retail?
Kallweit, Katrin, (2014)
-
Boslau, Madlen, (2009)
- More ...
-
Lin, Chen-yu, (2009)
-
Conceptualizing and measuring consumer perceptions of retailer innovativeness in Taiwan
Lin, Chen-yu, (2015)
-
How does perceived convenience retailer innovativeness create value for the customer?
Lin, Chen-yu, (2013)
- More ...