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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Health care management review : HCM review"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Dienstleistungsqualität
223
Service quality
223
Hospital
76
Krankenhaus
76
Health care
65
Gesundheitsversorgung
64
Customer satisfaction
58
Kundenzufriedenheit
58
Beziehungsmarketing
44
Relationship marketing
44
Gesundheitswesen
37
Health care system
37
Consumer behaviour
35
Konsumentenverhalten
35
Patienten
35
Patients
35
Customer service
29
Kundenservice
29
USA
29
United States
29
Quality management
28
Qualitätsmanagement
28
Dienstleistungssektor
27
Service industry
27
Dienstleistung
26
Services
26
Nursing profession
20
Pflegeberufe
20
Customer integration
15
Job satisfaction
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Theorie
13
Theory
13
Value creation
13
Domestic care
12
Häusliche Pflege
12
Nursing home
12
Pflegeheim
12
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English
15
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Chien, Alyna T.
2
Singer, Sara J.
2
Audi, Crystal
1
Bartram, Timothy
1
Bos, Aline
1
Boselie, Paul
1
Brengman, Malaika
1
Brown, Roger L.
1
Casimir, Gian
1
Cronenwett, Jack
1
Fisher, Josephine
1
Foster, Tina C.
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Freeman, Richard
1
Frimpong, Kwabena
1
Frolkis, Joseph P.
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Gittell, Jody Hoffer
1
Godfrey, Marjorie
1
Hancer, Murat
1
Heskett, James L.
1
Kepes, Sven
1
Khullar, Dhruv
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
1
Leggat, Sandra G.
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Leon, Matthew
1
Lin, Cheng-Yu
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Lin, Jiun-Sheng Chris
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Lindsey-Hall, Kristina K.
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Linzer, Mark
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Liu, Lingrui
1
Logan, Caroline
1
Martin, Julia
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McClelland, Laura E.
1
Michel, Eric J.
1
Neprash, Hannah
1
Oppel, Eva-Maria
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Peters, Antoinette S.
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Health care management review : HCM review
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
32
Journal of retailing and consumer services
14
International journal of contemporary hospitality management
10
The journal of services marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
The service industries journal
9
Services marketing quarterly
7
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
International journal of services and operations management : IJSOM
5
Journal of air transport management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Service business
4
The Cornell hospitality quarterly
4
Tourism management : research, policies, practice
4
Cogent business & management
3
European journal of marketing : EJM
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International review on public and non-profit marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research : JSR
3
Journal of strategic marketing
3
Quality management journal : QMJ
3
The TQM journal : the international review of organizational improvement
3
The international journal of human resource management
3
Tourism management perspectives : TMP
3
Acta Universitatis Danubius / Oeconomica
2
Australian journal of management
2
Decision sciences : DS
2
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ECONIS (ZBW)
15
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1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
4
Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui
;
Chien, Alyna T.
;
Singer, Sara J.
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
Saved in:
5
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
6
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
Saved in:
7
Financial performance, employee well-being, and client well-being in for-profit and not-for-profit nursing homes : a systematic review
Bos, Aline
;
Boselie, Paul
;
Trappenburg, Margaretha Johanna
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 352-368
Persistent link: https://www.econbiz.de/10011759632
Saved in:
8
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
9
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
10
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
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