Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Year of publication: |
January-March 2017
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Authors: | Oppel, Eva-Maria ; Winter, Vera ; Schreyögg, Jonas |
Published in: |
Health care management review : HCM review. - Germantown, Md. : Corp., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 42.2017, 1, p. 53-64
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Subject: | HRM | patient satisfaction | staff shortage | temporary staffing | Personalmanagement | Human Resource Management | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Arbeitszufriedenheit | Job satisfaction | Gesundheitsversorgung | Health care |
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