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~isPartOf:"Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen"
~isPartOf:"Forum Dienstleistungsmanagement"
~isPartOf:"Journal of service management"
~isPartOf:"Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement"
~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Dienstleistungsqualität
122
Service quality
122
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
44
Relationship marketing
44
Consumer behaviour
33
Konsumentenverhalten
33
Customer service
29
Kundenservice
29
Dienstleistung
26
Dienstleistungssektor
26
Service industry
26
Services
26
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Theorie
13
Theory
13
Value creation
13
Dienstleistungsmanagement
11
Quality management
11
Qualitätsmanagement
11
Service management
11
Customer experience
10
Health care
10
Dienstleistungsmarketing
9
Gesundheitsversorgung
9
Services marketing
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Job satisfaction
7
Service innovation
7
Arbeitsverhalten
6
Einzelhandel
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7
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Brengman, Malaika
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Hancer, Murat
1
Heskett, James L.
1
Kepes, Sven
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
1
Leon, Matthew
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Michel, Eric J.
1
Qi, Ji
1
Sharma, Piyush
1
Verhulst, Nanouk
1
Weinzimmer, Laurence G.
1
Wheeler, Anthony R.
1
Willems, Kim
1
Wilson, Alan M.
1
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
Forum Dienstleistungsmanagement
Journal of service management
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
International journal of hospitality management
32
Journal of retailing and consumer services
14
International journal of contemporary hospitality management
10
The journal of services marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
The service industries journal
9
Health care management review : HCM review
8
Journal of business research : JBR
8
Services marketing quarterly
7
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
International journal of services and operations management : IJSOM
5
Journal of air transport management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Service business
4
The Cornell hospitality quarterly
4
Tourism management : research, policies, practice
4
Cogent business & management
3
European journal of marketing : EJM
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International review on public and non-profit marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research : JSR
3
Journal of strategic marketing
3
Quality management journal : QMJ
3
The international journal of human resource management
3
Tourism management perspectives : TMP
3
Acta Universitatis Danubius / Oeconomica
2
Australian journal of management
2
Decision sciences : DS
2
EuroMed journal of business
2
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ECONIS (ZBW)
7
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1
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7
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7
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date (newest first)
date (oldest first)
1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
5
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
6
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
7
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
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