Notes from the search for deep indicators in services
Year of publication: |
2014
|
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Authors: | Heskett, James L. |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 3, p. 298-309
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Subject: | Customer loyalty | Deep indicators | Employee loyalty | Employee ownership | Employee satisfaction | Employee trust | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Arbeitskräfte | Workforce | Vertrauen | Confidence | Mitarbeiterkapitalbeteiligung | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality |
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