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~isPartOf:"Discussion paper / Centre for Economic Policy Research"
~isPartOf:"International journal of services and operations management"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungssektor
58
Service industry
58
Dienstleistungsqualität
12
Industrie
12
Service quality
12
Manufacturing industries
11
Customer satisfaction
8
Kundenzufriedenheit
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Hoekman, Bernard M.
5
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Eschenbach, Felix
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2
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1
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1
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1
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1
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1
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1
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1
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1
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Discussion paper / Centre for Economic Policy Research
International journal of services and operations management
The service industries journal
268
Journal of business research : JBR
95
The journal of services marketing
85
SpringerLink / Bücher
77
Service business
61
International journal of production economics
58
Journal of service management
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
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Journal of retailing and consumer services
45
International journal of services technology and management
42
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European journal of operational research : EJOR
32
International journal of hospitality management
30
The journal of business & industrial marketing
30
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29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ifo Schnelldienst
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Services marketing quarterly
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
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ZEW discussion papers
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Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
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Springer eBook Collection
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The international journal of human resource management
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Economics of innovation and new technology
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Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
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ECONIS (ZBW)
58
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1
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
Leader member exchange leading service employee desired job outcomes and performance : an Indian evidence
Siddiqi, Mushtaq A.
;
Tandon, Manvinder Singh
;
Ahmed, Owais
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10012145296
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
Supply chain management in the services industry : a study from a middle-eastern country
DeSouza, Arthur
;
Haddud, Abubaker
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 500-535
Persistent link: https://www.econbiz.de/10012162861
Saved in:
6
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
7
Structural transformation to manufacturing and services : what role for trade?
Anderson, Kym
-
2018
Persistent link: https://www.econbiz.de/10012100908
Saved in:
8
Subcontract manufacturer's service portfolio in the metal industry
Häkkinen, Kai
;
Airola, Merja
;
Kettunen, Outi
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 120-136
Persistent link: https://www.econbiz.de/10011878426
Saved in:
9
Falling behind and catching up : India's transition from a colonial economy
Gupta, Bishnupriya
-
2018
Persistent link: https://www.econbiz.de/10011860469
Saved in:
10
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
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