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~isPartOf:"Discussion paper / Centre for Economic Policy Research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kundenbindungsinstrument"
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Kundenzufriedenheit
Kundenbindungsprogramm
18
Loyalty program
18
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
4
Hotel industry
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Hotellerie
4
loyalty program
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Dienstleistungsqualität
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Emotion
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Experiment
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Experimental design
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Service quality
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Airline
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Corporate Social Responsibility
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Corporate social responsibility
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Einzelhandel
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Fluggesellschaft
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Hierarchical loyalty programs
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Personality psychology
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Persönlichkeitspsychologie
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Retail trade
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Tourism
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Air passenger transport
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Air transport
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Attitude
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Lam, Iok Keng Veronica
2
Wong, IpKin Anthony
2
Beatson, Amanda
1
Greer, Dominique A.
1
Liu, Qing
1
Mattila, Anna S.
1
Pontes, Nicolas
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Pontes, Vivian
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Discussion paper / Centre for Economic Policy Research
Journal of travel and tourism marketing
The journal of services marketing
International journal of hospitality management
7
Journal of business research : JBR
6
Journal of retailing and consumer services
3
Tourism management : research, policies, practice
3
Journal of business economics : JBE
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Kundenmanagement & Electronic Commerce
2
Administrative Sciences : open access journal
1
Asia-Pacific journal of management research and innovation
1
Asian Academy of Management journal : AAMJ
1
Australasian marketing journal
1
Central European business review : CEBR
1
Cornell hospitality quarterly : CQ
1
Delovni zvezki / RCEF
1
European journal of marketing
1
European retail research
1
Interdisciplinary management research XVI ; 1
1
International journal of business and globalisation : IJBG
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
Inventi impact: service sector
1
Issues of business and law
1
Journal of Asia Business Studies
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of financial services marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of organizational computing and electronic commerce
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ECONIS (ZBW)
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1
Need for distinction moderates customer responses to preferential treatment
Pontes, Vivian
;
Greer, Dominique A.
;
Pontes, Nicolas
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 409-419
Persistent link: https://www.econbiz.de/10014276916
Saved in:
2
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
3
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
4
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
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