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~isPartOf:"Discussion paper / The University of Western Australia, Business School, Economics"
~isPartOf:"Lund studies in economics and management"
~isPartOf:"Springer eBook Collection / Business and Economics"
~language:"eng"
~person:"Anselmsson, Johan"
~type_genre:"Hochschulschrift"
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Consumer behaviour
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Dienstleistungsqualität
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Information technology
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Informationstechnik
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Konsumentenverhalten
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Schweden
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Selbstbedienung
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Self-service
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Service quality
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Anselmsson, Johan
Soh, Lisa H. C.
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Institutet för Ekonomisk Forskning <Lund>
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Discussion paper / The University of Western Australia, Business School, Economics
Lund studies in economics and management
Springer eBook Collection / Business and Economics
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Customer-perceived service quality and technology-based self-service
Anselmsson, Johan
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2001
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