Customer-perceived service quality and technology-based self-service
Johan Anselmsson
| Year of publication: |
2001
|
|---|---|
| Authors: | Anselmsson, Johan |
| Institutions: | Institutet för Ekonomisk Forskning <Lund> (contributor) |
| Publisher: |
Lund : Lund Business Press |
| Subject: | Dienstleistungsqualität | Service quality | Selbstbedienung | Self-service | Informationstechnik | Information technology | Konsumentenverhalten | Consumer behaviour | Schweden | Sweden |
| Extent: | VI, 281 S |
|---|---|
| Series: | Lund studies in economics and management. - Lund, ISSN 0284-5075, ZDB-ID 1119135-1. - Vol. 64 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Zugl.: Lund, Univ., Diss., 2001 |
| Notes: | Literaturverz. S. 223 - 239 |
| ISBN: | 91-974074-1-0 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001630599