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~isPartOf:"Discussion paper / Universität St. Gallen, Volkswirtschaftliche Abteilung ; School of Economics and Political Science, Department of Economics"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of marketing"
~type:"article"
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Beschwerdemanagement
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Causal reasoning
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Halbheer, Daniel
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Koenigsberg, Oded
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Gerstner, Eitan
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Lehmann, Donald R.
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Discussion paper / Universität St. Gallen, Volkswirtschaftliche Abteilung ; School of Economics and Political Science, Department of Economics
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of marketing
Journal of institutional and theoretical economics : JITE
4
International journal of industrial organization
3
Games and economic behavior
2
Journal of economic behavior & organization : JEBO
2
Journal of regulatory economics
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Die Volkswirtschaft : Plattform für Wirtschaftspolitik
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Die Volkswirtschaft : das Magazin für Wirtschaftspolitik
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Environmental & resource economics : the official journal of the European Association of Environmental and Resource Economists
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ECONIS (ZBW)
5
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1
Managing service shutdowns: Cash refunds or vouchers?
Chen, Rachel R.
;
Gerstner, Eitan
;
Halbheer, Daniel
; …
- In:
International journal of research in marketing : IJRM ; …
40
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014316585
Saved in:
2
Carbon footprinting and pricing under climate concerns
Bertini, Marco
;
Bühler, Stefan
;
Halbheer, Daniel
; …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10013258828
Saved in:
3
Price and quality decisions by self-serving managers
Bertini, Marco
;
Halbheer, Daniel
;
Koenigsberg, Oded
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012288662
Saved in:
4
Optimizing service failure and damage control
Halbheer, Daniel
;
Gärtner, Dennis
;
Gerstner, Eitan
; …
- In:
International journal of research in marketing : IJRM ; …
35
(
2018
)
1
,
pp. 100-115
Persistent link: https://www.econbiz.de/10011816976
Saved in:
5
Choosing a digital cotent strategy : how much should be free?
Halbheer, Daniel
;
Stahl, Florian
;
Koenigsberg, Oded
; …
- In:
International journal of research in marketing : IJRM ; …
31
(
2014
)
2
,
pp. 192-206
Persistent link: https://www.econbiz.de/10010400697
Saved in:
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