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~isPartOf:"Discussion paper series / IZA"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Working paper"
~person:"Molinillo, Sebastian"
~person:"Mortimer, Gary"
~source:"econis"
~subject:"Kinder"
~subject:"Kundenzufriedenheit"
~subject:"Lebensstandard"
~subject:"Online-Handel"
~subject:"Sozialer Indikator"
~subject:"Theory"
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Kinder
Kundenzufriedenheit
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Online-Handel
Sozialer Indikator
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Beziehungsmarketing
9
Customer satisfaction
9
Relationship marketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Einzelhandel
6
Retail trade
6
Dienstleistungsqualität
5
Service quality
5
Brand image
4
Brand management
4
Markenführung
4
Markenimage
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Satisfaction
3
Confidence
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Customer experience
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Customer loyalty
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Customer retention
2
Customer service
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Gender
2
Geschlecht
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Online retailing
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Molinillo, Sebastian
Mortimer, Gary
Clark, Andrew E.
20
Prentice, Catherine
12
Söderlund, Magnus
12
Chebat, Jean-Charles
8
Frijters, Paul
8
Park, Jungkun
8
Park, Eunil
7
D'Ambrosio, Conchita
6
Lombart, Cindy
6
Oswald, Andrew J.
6
Powdthavee, Nattavudh
6
Shields, Michael
6
Winkelmann, Rainer
6
Balaji, M. S.
5
Easterlin, Richard A.
5
Gustafsson, Anders
5
Khan, Imran
5
Louis, Didier
5
Paul, Justin
5
Barnes, Donald C.
4
Blanchflower, David G.
4
Borges, Adilson
4
Cambra-Fierro, Jesús
4
Gallan, Andrew S.
4
Karande, Kiran
4
Klaus, Philipp
4
Kuppelwieser, Volker
4
Ladhari, Riadh
4
Martin, Drew
4
Poncin, Ingrid
4
Praag, Bernard M. S. van
4
Quach, Sara
4
Sharma, Piyush
4
Aksoy, Lerzan
3
Alamanos, Eleftherios
3
Babin, Barry J.
3
Bala, Pradip Kumar
3
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Discussion paper series / IZA
Journal of business research : JBR
Journal of retailing and consumer services
The international journal of bank marketing : IJBM
Working paper
International journal of market research
1
Journal of fashion marketing and management
1
Journal of interactive marketing
1
Service business
1
The international review of retail, distribution and consumer research
1
The journal of services marketing
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ECONIS (ZBW)
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9
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1
Measuring customer aggression : Scale development and validation
Mortimer, Gary
;
Wang, Shasha
;
Osorio Andrade, María Lucila
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303231
Saved in:
2
The customer retail app experience : implications for customer loyalty
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169647
Saved in:
3
Responsible and active brand personality : on the relationships with brand experience and key relationship constructs
Japutra, Arnold
;
Molinillo, Sebastian
- In:
Journal of business research : JBR
99
(
2019
),
pp. 464-471
Persistent link: https://www.econbiz.de/10012023686
Saved in:
4
Examining the role of consumer hope in explaining the impact of perceived brand value on customer-brand relationship outcomes in an online retailing environment
Fazal-e-Hasan, Syed
;
Ahmadi, Hormoz
;
Mortimer, Gary
; …
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 101-111
Persistent link: https://www.econbiz.de/10011808556
Saved in:
5
Social commerce website design, perceived value and loyalty behavior intentions : the moderating roles of gender, age and frequency of use
Molinillo, Sebastian
;
Aguilar-Illescas, Rocío
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012666047
Saved in:
6
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
7
Influence of customer application experience and value in use on loyalty toward retailers
Japutra, Arnold
;
Utami, Ami Fitri
;
Molinillo, Sebastian
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434226
Saved in:
8
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
9
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
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