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~isPartOf:"Discussion papers / CEPR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of health economics"
~isPartOf:"World Bank E-Library Archive"
~person:"Shum, Cass"
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Shum, Cass
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Discussion papers / CEPR
International journal of hospitality management
Journal of health economics
World Bank E-Library Archive
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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ECONIS (ZBW)
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Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
2
All people are created equal? : racial discrimination and its impact on hospitality career satisfaction
Shum, Cass
;
Gatling, Anthony
;
Garlington, Jaimi
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293821
Saved in:
3
A model of hospitality leadership competency for frontline and director-level managers : which competencies matter more?
Shum, Cass
;
Gatling, Anthony
;
Shoemaker, Stowe
- In:
International journal of hospitality management
74
(
2018
),
pp. 57-66
Persistent link: https://www.econbiz.de/10011924601
Saved in:
4
Promoting innovation in hospitality companies through human resource management practices
Chang, Song
;
Gong, Yaping
;
Shum, Cass
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 812-818
Persistent link: https://www.econbiz.de/10009242161
Saved in:
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