Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Year of publication: |
2022
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Authors: | Shum, Cass ; Ghosh, Ankita |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-10
|
Subject: | Consumer satisfaction | COVID-19 | Perceived safety | Prosocial rule-breaking | Service performance | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Coronavirus | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Zufriedenheit | Satisfaction | Arbeitsschutz | Occupational safety | Soziales Verhalten | Social behaviour |
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