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~isPartOf:"Diskussionsbeiträge aus dem Institut für Wirtschaft und Verkehr"
~isPartOf:"Les cahiers du GERAD"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~person:"Korolev, Nikolay"
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Search: subject_exact:"Workforce capacity planning"
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Crew scheduling
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Mathematische Optimierung
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Personaleinsatzplanung
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call-center management
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Korolev, Nikolay
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Diskussionsbeiträge aus dem Institut für Wirtschaft und Verkehr
Les cahiers du GERAD
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah
;
Shen, Haipeng
;
Zhou, Yong-Pin
;
Korolev, Nikolay
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
4
,
pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
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