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~isPartOf:"ERIM report series research in management"
~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Fumagalli, Elena"
~person:"Verhoef, Peter C."
~subject:"Beziehungsmarketing"
~subject:"Brand image"
~subject:"Credibility"
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Search: "Customer relationship management"
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Beziehungsmarketing
Brand image
Credibility
Relationship marketing
19
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
9
Brand management
3
Dienstleistungsqualität
3
Einzelhandel
3
Markenführung
3
Retail trade
3
Service quality
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
Customer retention
2
Holiday behaviour
2
Kundenbindung
2
Loyalty
2
Markenimage
2
Marketing theory
2
Marketingtheorie
2
Meta-Analyse
2
Meta-analysis
2
Urlaubsverhalten
2
Artificial intelligence
1
Automotive services industry
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Business-to-business marketing
1
Buyer-seller relationships
1
China
1
Complaint management
1
Conviction
1
Cultural heritage
1
Customer delight
1
Customer entitlement
1
Customer expectation
1
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Undetermined
8
Free
2
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Article
16
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3
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16
Aufsatz in Zeitschrift
16
Arbeitspapier
3
Working Paper
3
Graue Literatur
2
Non-commercial literature
2
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English
19
Author
All
Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Fumagalli, Elena
Verhoef, Peter C.
Grewal, Dhruv
9
Naudé, Peter
8
Terho, Harri
8
Agnihotri, Raj
7
Eggert, Andreas
7
La Rocca, Antonella
7
Casidy, Riza
6
Lemon, Katherine N.
6
Ruyter, Ko de
6
Snehota, Ivan
6
Frow, Pennie
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
Noble, Stephanie M.
5
Payne, Adrian
5
Ritter, Thomas
5
Sharma, Arun
5
Aarikka-Stenroos, Leena
4
Andersen, Poul Houman
4
Chaker, Nawar N.
4
Evanschitzky, Heiner
4
Ewing, Michael
4
Grégoire, Yany
4
Henneberg, Stephan
4
Itani, Omar S.
4
Keränen, Joona
4
Kleinaltenkamp, Michael
4
Kumar, V.
4
Lacoste, Sylvie
4
Nyadzayo, Munyaradzi W.
4
O'Cass, Aron
4
Prior, Daniel D.
4
Scarpi, Daniele
4
Sesé, F. Javier
4
Ulaga, Wolfgang
4
Wang, Danny T.
4
Wang, Jeff Jianfeng
4
Wang, Xinchun
4
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Erasmus Research Institute of Management
2
Published in...
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ERIM report series research in management
Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing
Journal of service research
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of the Academy of Marketing Science
5
Journal of service research : JSR
4
Journal of business research : JBR
3
Journal of marketing
3
European management journal
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Marketing letters : a journal of research in marketing
2
Customer engagement : contemporary issues and challenges
1
Die Betriebswirtschaft : DBW
1
ERIM Report Series Reference
1
Economia delle fonti di energia e dell'ambiente
1
Foundations and trends in marketing : FTMKT
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of marketing strategy
1
Handbook of research on customer equity in marketing
1
International Journal of Hospitality and Event Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing accountability for marketing and non-marketing outcomes
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Research series / Erasmus Universiteit Rotterdam
1
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
1
Sport management review
1
SpringerLink / Bücher
1
The Routledge companion to strategic marketing
1
The journal of services marketing
1
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All
ECONIS (ZBW)
19
Showing
1
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10
of
19
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date (newest first)
date (oldest first)
1
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
2
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
3
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
5
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
8
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
9
Further thoughts on CRM : strategically embedding
Customer
Relationship
Management
in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
10
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
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