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~isPartOf:"Economic research"
~isPartOf:"EuroMed journal of business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Benazić, Dragan"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Produktentwicklung"
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Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived
switching
costs
Nefat, Ariana
;
Benazić, Dragan
;
Alerić, Dražen
- In:
Economic research
25
(
2012
)
4
,
pp. 1051-1066
Persistent link: https://www.econbiz.de/10009706496
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