Antecedents and outcomes of service recovery satisfaction in telecommunications in Croatia along with the role of image and perceived switching costs
Year of publication: |
2012
|
---|---|
Authors: | Nefat, Ariana ; Benazić, Dragan ; Alerić, Dražen |
Published in: |
Economic research. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1331-677X, ZDB-ID 2171828-3. - Vol. 25.2012, 4, p. 1051-1066
|
Subject: | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications | Firmenimage | Corporate reputation | Wechselverhalten | Switching behaviour | Kroatien | Croatia |
-
Kamble, Aakash Ashok, (2019)
-
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay, (2022)
-
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman, (2021)
- More ...
-
Impact of CRM on the competitiveness level of ICT services in Croatian service providers
Alerić, Dražen, (2007)
-
Children's advertising on television and their consumer socialisation : parents' attitudes
Nefat, Ariana, (2012)
-
Determinants of customer satisfaction with service encounter
Nefat, Ariana, (2008)
- More ...