//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Economics letters"
~isPartOf:"Journal of service management"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Studien zum deutschen Innovationssystem"
~isPartOf:"Transportation research / E : an international journal"
~subject:"Logistics"
~subject:"Robot"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Mobiler Roboter"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Logistics
Robot
Roboter
39
Customer service
12
Dienstleistungsqualität
12
Kundenservice
12
Service quality
12
Artificial intelligence
9
Künstliche Intelligenz
9
Dienstleistung
8
Services
8
Automation
7
Automatisierung
7
Dienstleistungssektor
7
Service industry
7
Service robots
6
Beschäftigungseffekt
5
Customer satisfaction
5
Employment effect
5
Kundenzufriedenheit
5
Service robot
5
Arbeitsmarkt
4
Automated manufacturing
4
Automatisierte Produktion
4
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
4
Labour market
4
Logistics provider
4
Logistik
4
Logistikdienstleister
4
Relationship marketing
4
Robots
4
Technischer Fortschritt
4
Technological change
4
Tourenplanung
4
Vehicle routing problem
4
Emotion
3
Employment
3
Lagermanagement
3
more ...
less ...
Online availability
All
Undetermined
33
Free
5
Type of publication
All
Article
38
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
38
Aufsatz in Zeitschrift
38
Advisory report
1
Forschungsbericht
1
Graue Literatur
1
Gutachten
1
Non-commercial literature
1
more ...
less ...
Language
All
English
38
German
1
Author
All
Gong, Yeming
2
Gravina, Antonio Francesco
2
Huang, George Q.
2
Jiang, Min
2
Koster, René de
2
Kunz, Werner H.
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schepers, Jeroen
2
Streukens, Sandra
2
Tuzovic, Sven
2
Adan, Ivo
1
Amelia, Amelia
1
Arntz, Melanie
1
Baaklini, Eliane Sam
1
Bachofner, Mónika
1
Battisti, Michele
1
Becker, Marc
1
Beckert, Bernd
1
Belanche, Daniel
1
Brengman, Malaika
1
Buschak, Daniela
1
Casaló, Luis V.
1
Cette, Gilbert
1
Chen, Cheng
1
Chen, Tom
1
Chen, Wanying
1
Chen, Yuerong
1
Chung, Sai Ho
1
Cirillo, Valeria
1
Cui, Jinsheng
1
De Keyser, Arne
1
Demir, Emrah
1
Deng, Liuchun
1
Devillard, Aurélien
1
Do, Khoa The
1
Dodds, Sarah
1
Efendić, Emir
1
Estrada, Miquel
1
Flavián Blanco, Carlos
1
more ...
less ...
Institution
All
Fraunhofer-Institut für Produktionstechnik und Automatisierung
1
Fraunhofer-Institut für System- und Innovationsforschung
1
Published in...
All
Economics letters
Journal of service management
Journal of service theory and practice
Studien zum deutschen Innovationssystem
Transportation research / E : an international journal
International journal of production research
71
Technological forecasting & social change : an international journal
45
International journal of hospitality management
31
Discussion paper series / IZA
29
European journal of operational research : EJOR
28
Journal of business research : JBR
23
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
21
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
15
Springer eBook Collection
15
CESifo working papers
13
Discussion papers / CEPR
12
Working paper / National Bureau of Economic Research, Inc.
12
International journal of contemporary hospitality management
11
Journal of service research
11
Working paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
10
Journal of emerging technologies in Accounting
10
Journal of hospitality marketing & management
10
NBER Working Paper
10
International journal of production economics
9
Tourism management perspectives : TMP
9
RIETI discussion paper
8
Service business
8
CESifo Working Paper
7
International journal of technology management : IJTM
7
Tourism management : research, policies, practice
7
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
7
Economic modelling
6
Economics of innovation and new technology
6
European journal of industrial engineering : EJIE
6
JRC working papers series on labour, education and technology
6
Journal of organizational change management
6
more ...
less ...
Source
All
ECONIS (ZBW)
39
Showing
1
-
10
of
39
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Service robots and artificial morality : an examination of robot behavior that violates human privacy
Söderlund, Magnus
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 52-72
Persistent link: https://www.econbiz.de/10014448171
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Retail robots as sales assistants : how speciesism moderates the effect of robot intelligence on customer perceptions and behaviour
Popkowski Leszczyc, Peter T. L.
;
Pontes, Nicolas
; …
- In:
Journal of service theory and practice
34
(
2024
)
1
,
pp. 127-154
Persistent link: https://www.econbiz.de/10014526017
Saved in:
7
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
8
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
9
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
10
Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun
;
Liu, Wei
;
Yang, Zhi
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->