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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"International journal of business and economics"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Kundenzufriedenheit
Marketingmanagement
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
78
Konsumentenverhalten
78
Einzelhandel
48
Retail trade
48
Customer satisfaction
37
Dienstleistungsqualität
25
Service quality
25
Customer service
15
Distribution channel
15
Kundenservice
15
Vertriebsweg
15
Online retailing
14
Online-Handel
14
Marketing management
13
Brand management
12
E-commerce
12
Electronic Commerce
12
Markenführung
12
Complaint management
11
Customer experience
9
Brand image
8
Kundenbindungsprogramm
8
Loyalty program
8
Markenimage
8
Ladengestaltung
7
Salespeople
7
Store design
7
Verkaufspersonal
7
Brand
6
Internet marketing
6
Lieferantenmanagement
6
Online-Marketing
6
Retailing
6
Supplier relationship management
6
Customer journey
5
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51
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Cronin, J. J.
3
Evanschitzky, Heiner
3
Blut, Markus
2
Calantone, Roger J.
2
Chen, Po-Ju
2
Coleman, Linda
2
De Villiers, Rouxelle
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Mittal, Vikas
2
Pepels, Werner
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Rudolph, Thomas
2
Schumann, Jan Hendrik
2
Smith, Jeffery S.
2
Zhang, Yufei
2
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1
Aiolfi, Simone
1
Algesheimer, René
1
Anderl, Eva
1
Anderson, Katrina
1
Andrews, Demetra
1
Anshu, Kumari
1
Baldus, Brian
1
Beatty, Sharon E.
1
Beauchamp, J. P.
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Bellini, Silvia
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1
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
International journal of business and economics
Journal of retailing
Journal of retailing and consumer services
279
Journal of business research : JBR
197
International journal of hospitality management
155
The journal of services marketing
115
Industrial marketing management : the international journal for industrial and high-tech firms
84
The service industries journal
79
Journal of hospitality marketing & management
72
Journal of strategic marketing
65
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
60
The journal of business & industrial marketing
57
Cogent business & management
56
Tourism management : research, policies, practice
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of the Academy of Marketing Science
48
Services marketing quarterly
48
Journal of service research : JSR
47
Service business
44
Asia Pacific journal of marketing and logistics
43
Journal of service management
43
European journal of marketing : EJM
40
International journal of electronic customer relationship management : IJECRM
40
SpringerLink / Bücher
40
The TQM journal : the international review of organizational improvement
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Psychology & marketing
36
The international journal of bank marketing : IJBM
35
Journal of marketing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of service research
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Marketing intelligence & planning
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Business horizons
25
The international review of retail, distribution and consumer research
25
The journal of product & brand management
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality and service sciences
24
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ECONIS (ZBW)
54
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
3
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
4
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
5
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
6
Do shoppers choose the same brand on the next trip when facing the same context? : an empirical investigation in FMCG retailing
Koll, Oliver
;
Plank, Andreas
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 576-592
Persistent link: https://www.econbiz.de/10013535711
Saved in:
7
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
8
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
9
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
10
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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