//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Kundenzufriedenheit"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Kundenzufriedenheit
Social web
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
99
Konsumentenverhalten
99
Einzelhandel
49
Retail trade
49
Customer satisfaction
35
Dienstleistungsqualität
24
Service quality
24
Marketing management
22
Marketingmanagement
22
Brand management
21
Markenführung
21
Brand image
20
Markenimage
20
Customer integration
17
Kundenintegration
17
Online retailing
16
Online-Handel
16
Distribution channel
15
Vertriebsweg
15
Internet marketing
14
Online-Marketing
14
Complaint management
12
Social Web
12
E-commerce
11
Electronic Commerce
11
Lieferantenmanagement
11
Supplier relationship management
11
Customer experience
10
Customer service
10
Customer value
10
Emotion
10
Kundenservice
10
Kundenwert
10
Brand
8
Kundenbindungsprogramm
8
more ...
less ...
Online availability
All
Undetermined
25
Type of publication
All
Article
53
Type of publication (narrower categories)
All
Article in journal
48
Aufsatz in Zeitschrift
48
Aufsatz im Buch
5
Book section
5
Conference paper
2
Konferenzbeitrag
2
Language
All
English
48
German
5
Author
All
Evanschitzky, Heiner
4
Cronin, J. J.
3
Birker, Benjamin
2
Blut, Markus
2
Buttle, Francis A.
2
Calantone, Roger J.
2
Carlson, Jamie
2
Dessart, Laurence
2
Gustafsson, Anders
2
Hult, G. Tomas M.
2
Mittal, Vikas
2
Pepels, Werner
2
Rudolph, Thomas
2
Smith, Jeffery S.
2
Zhang, Yufei
2
Aiolfi, Simone
1
Algesheimer, René
1
Andrews, Demetra
1
Ang, Lawrence
1
Baldus, Brian
1
Beatty, Sharon E.
1
Bellini, Silvia
1
Bijmolt, Tammo H. A.
1
Bock, Dora
1
Bolton, Lisa E.
1
Bolton, Ruth N.
1
Bowden, Jana
1
Brady, Michael K.
1
Braun, Jakob
1
Breitsohl, Jan Christian
1
Brock, Christian
1
Calder, Bobby J.
1
Cambra-Fierro, Jesus
1
Caruelle, Delphine
1
Chen, Lin
1
Chiang, Chang-Tang
1
Chiang, Jeongwen
1
Christodoulides, George
1
Coelho, Filipe
1
Danaher, Peter J.
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of retailing
Journal of retailing and consumer services
306
Journal of business research : JBR
239
International journal of hospitality management
157
The journal of services marketing
125
Journal of hospitality marketing & management
79
The service industries journal
77
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of travel and tourism marketing
66
Journal of strategic marketing
61
International journal of contemporary hospitality management
60
Tourism management : research, policies, practice
59
Cogent business & management
56
Journal of service management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service research : JSR
51
Services marketing quarterly
50
Service business
49
International journal of internet marketing and advertising : IJIMA
48
Journal of the Academy of Marketing Science
48
Asia Pacific journal of marketing and logistics
47
The journal of product & brand management
47
The journal of business & industrial marketing
44
Psychology & marketing
43
International journal of electronic customer relationship management : IJECRM
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
International journal of electronic marketing and retailing : IJEMR
38
The journal of brand management : an international journal
38
Journal of marketing
37
The TQM journal : the international review of organizational improvement
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Marketing intelligence & planning
35
The international journal of bank marketing : IJBM
35
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of service research
31
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
30
International journal of business information systems : IJBIS
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
SpringerLink / Bücher
30
more ...
less ...
Source
All
ECONIS (ZBW)
53
Showing
1
-
10
of
53
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Should service firms introduce algorithmic advice to their existing customers? : the moderating effect of service relationships
Walter, Benjamin von
;
Wentzel, Daniel
;
Raff, Stefan
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 280-296
Persistent link: https://www.econbiz.de/10014322000
Saved in:
3
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
Political identity and the consumer journey : a research review
Jung, Jihye
;
Mittal, Vikas
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10012295807
Saved in:
9
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
10
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->