//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Social web"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Social web
Beziehungsmarketing
802
Relationship marketing
802
Consumer behaviour
555
Konsumentenverhalten
555
Customer satisfaction
291
Kundenzufriedenheit
291
Einzelhandel
222
Retail trade
222
Dienstleistungsqualität
204
Service quality
204
Brand management
124
Markenführung
124
Online retailing
104
Online-Handel
104
Brand image
88
Markenimage
88
Social Web
76
Customer integration
73
Kundenintegration
73
Internet marketing
67
Online-Marketing
67
Brand
66
Confidence
65
Vertrauen
65
Markenartikel
63
Customer experience
57
E-commerce
57
Electronic Commerce
57
Viral marketing
51
Virales Marketing
51
Customer service
46
Emotion
46
Kundenservice
45
Marketing management
45
Marketingmanagement
45
Customer loyalty
44
Customer value
41
Distribution channel
40
Kundenwert
40
more ...
less ...
Online availability
All
Undetermined
91
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
107
Aufsatz in Zeitschrift
107
Aufsatz im Buch
4
Book section
4
Conference paper
1
Konferenzbeitrag
1
Language
All
English
107
German
4
Author
All
Rana, Nripendra P.
4
Alalwan, Ali Abdallah
2
Algharabat, Raed
2
Birker, Benjamin
2
Buttle, Francis A.
2
Carlson, Jamie
2
Casper Ferm, Lars-Erik
2
Dessart, Laurence
2
Han, Xiaoyun
2
Harun, Ahasan
2
Hua, Lian-Lian
2
Jung, Na Young
2
Kumar, Jitender
2
Kumar, Vikas
2
Liébana-Cabanillas, Francisco
2
Martinez, Luisa M.
2
Pacheco, Natália Araújo
2
Prentice, Catherine
2
Rahman, Mohammad M.
2
Rokonuzzaman, Md
2
Thaichon, Park
2
Voola, Ranjit
2
Abbes, Intissar
1
Adam, Nawal Abdalla
1
Agag, Gomaa
1
Agrawal, Shiv Ratan
1
Aguilar-Illescas, Rocío
1
Ahmadi, Sadra
1
Alizadeh, Hamid
1
Alzaidi, Maram Saeed
1
Amerioun, Motahare
1
Anaya-Sánchez, Rafael
1
Andreassen, Tor W.
1
Ang, Lawrence
1
Annamalai, Balamurugan
1
Arizal N
1
Ashfaq, Muhammad
1
Ashley, Christy
1
Attar, Razaz Waheeb
1
Aznuriyandi
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of marketing management : MM
Journal of retailing and consumer services
Journal of retailing
Journal of business research : JBR
127
Industrial marketing management : the international journal for industrial and high-tech firms
37
International journal of hospitality management
35
International journal of internet marketing and advertising : IJIMA
35
The journal of services marketing
33
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
27
Journal of strategic marketing
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
24
Journal of hospitality marketing & management
23
The journal of brand management : an international journal
23
Business horizons
22
Marketing intelligence & planning
21
The service industries journal
21
Journal of the Academy of Marketing Science
20
Journal of internet commerce
19
Journal of marketing
19
Journal of service management
19
International journal of electronic marketing and retailing : IJEMR
18
Psychology & marketing
18
Service business
18
Technological forecasting & social change : an international journal
18
Cogent business & management
17
Journal of promotion management : innovations in planning and applied research
17
International journal of business information systems : IJBIS
16
International journal of contemporary hospitality management
16
Asia Pacific journal of marketing and logistics
15
Journal of marketing communications
15
Tourism management : research, policies, practice
15
International journal of electronic customer relationship management : IJECRM
14
Journal of service research : JSR
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of service research
13
Services marketing quarterly
13
Journal of electronic commerce research : JECR
12
International journal of electronic commerce : IJEC
11
more ...
less ...
Source
All
ECONIS (ZBW)
111
Showing
1
-
10
of
111
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A social media analytics-based approach to customer-centric reverse logistics management of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
2
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
5
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
6
The effect of interactivity of brands' marketing activities on Facebook fan pages on continuous participation intentions : an S-O-R framework study
Kuo, Ying-Feng
;
Chen, Fei-Lung
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364531
Saved in:
7
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
8
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
9
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
10
Driving marketing outcomes through social media-based customer engagement
Kulikovskaja, Viktorija
;
Hubert, Marco
;
Grunert, Klaus G.
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014365051
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->