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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~person:"Gustafsson, Anders"
~subject:"Beziehungsmarketing"
~subject:"Kundenbindungsprogramm"
~subject:"Lieferantenmanagement"
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Beziehungsmarketing
Kundenbindungsprogramm
Lieferantenmanagement
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Brand
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Brand management
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Customer experience
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Einzelhandel
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Experience
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Global
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International marketing
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Internationales Marketing
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Managing customer wait
1
Markenführung
1
Retail trade
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Service
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Service encounters
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Store image
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Gustafsson, Anders
Helmke, Stefan
11
Uebel, Matthias
11
Grewal, Dhruv
8
Noble, Stephanie M.
5
Dangelmaier, Wilhelm
4
Papenhoff, Heike
4
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Birker, Benjamin
2
Biswas, Dipayan
2
Blut, Markus
2
Bollers, Andrea
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Busch, Axel
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Calantone, Roger J.
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Chen, Jialie
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Frischkorn, Rainer
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Fumagalli, Elena
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Gangwar, Manish
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Hippner, Hajo
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Hult, G. Tomas M.
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Kumar, V.
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Langemann, Timo
2
Langerak, Fred
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Lübke, Karsten
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Mittal, Vikas
2
Pepels, Werner
2
Reinartz, Werner J.
2
Rese, Mario
2
Rudolph, Thomas
2
Ruyter, Ko de
2
Schumann, Jan Hendrik
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Schwarz, Katrin
2
Sexauer, Hagen J.
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of business research : JBR
4
Journal of service research
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer retention in the automotive industry : quality, satisfaction and loyalty
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
The University of Michigan Business School management series
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ECONIS (ZBW)
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The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
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