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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of service management"
~person:"Devezer, Berna"
~person:"Iglesias, Víctor"
~person:"Zhang, Ting Ting"
~subject:"Beschwerdemanagement"
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of service management
Journal of retailing
1
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ECONIS (ZBW)
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Why are Generation Y consumers the most likely to complain and repurchase?
Soares, Raquel Reis
;
Zhang, Ting Ting
;
Proença, João F.
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 520-540
Persistent link: https://www.econbiz.de/10011758761
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
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