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Consumer behaviour
350
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Brand management
79
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75
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Dwivedi, Yogesh Kumar
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Electronic government : EG; an international journal
European journal of marketing : EJM
Journal of business research : JBR
2,201
Journal of retailing and consumer services
2,037
International journal of hospitality management
905
International journal of consumer studies
790
Psychology & marketing
690
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
604
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410
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399
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394
Management science : journal of the Institute for Operations Research and the Management Sciences
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Journal of retailing
388
Journal of marketing
387
The journal of brand management : an international journal
367
The journal of services marketing
356
Journal of marketing management : MM
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Journal of the Academy of Marketing Science
337
Cogent business & management
330
The service industries journal
328
International journal of contemporary hospitality management
327
Journal of international consumer marketing
326
Journal of consumer behaviour : an international research review
321
Marketing letters : a journal of research in marketing
312
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
310
Journal of hospitality marketing & management
310
International journal of retail & distribution management
304
Journal of marketing communications
299
The international review of retail, distribution and consumer research
299
The journal of consumer marketing
294
Journal of fashion marketing and management
290
Journal of economic psychology : research in economic psychology and behavioral economics
281
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
281
Journal of business ethics : JOBE
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ECONIS (ZBW)
394
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394
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1
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
4
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
Saved in:
5
The role of meta-perceptions in customer complaining behavior
Tojib, Dewi
;
Khajehzadeh, Saman
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1536-1556
Persistent link: https://www.econbiz.de/10010415543
Saved in:
6
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
7
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
8
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
9
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
10
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
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