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~isPartOf:"Electronic markets : the international journal on networked business"
~isPartOf:"International journal of electronic commerce : IJEC"
~subject:"Customer satisfaction"
~subject:"Data protection"
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Customer satisfaction
Data protection
E-commerce
141
Electronic Commerce
141
Online retailing
117
Online-Handel
117
Consumer behaviour
70
Konsumentenverhalten
70
Social Web
30
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Aljukhadar, Muhammad
1
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1
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1
Bekkerman, Ron
1
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1
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Electronic markets : the international journal on networked business
International journal of electronic commerce : IJEC
Journal of retailing and consumer services
95
International journal of electronic marketing and retailing : IJEMR
32
Journal of internet commerce
32
Journal of business research : JBR
29
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
International journal of business information systems : IJBIS
19
International journal of electronic customer relationship management : IJECRM
19
International journal of e-business research : an official publication of the Information Resources Management Association
18
International journal of hospitality management
18
Cogent business & management
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
17
Journal of electronic commerce research : JECR
16
Asia Pacific journal of marketing and logistics
15
Tourism management : research, policies, practice
15
Electronic commerce research
14
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
14
International journal of electronic business
13
International journal of retail and distribution management
13
Electronic commerce research and applications
12
Information systems and e-business management : ISeB
12
International journal of internet marketing and advertising : IJIMA
12
Psychology & marketing
12
The service industries journal
12
International journal of retail & distribution management
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of retailing
11
Journal of travel and tourism marketing
11
The journal of services marketing
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of hospitality marketing & management
9
Journal of marketing management : MM
9
Journal of strategic marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of electronic business : IJEB
8
Journal of organizational computing and electronic commerce
8
Journal of service research : JSR
8
Service business
8
Technological forecasting & social change : an international journal
8
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ECONIS (ZBW)
20
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1
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel
- In:
Electronic markets : the international journal on …
28
(
2018
)
2
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Predicting purchase behavior of website audiences
Kagan, Saar
;
Bekkerman, Ron
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
4
,
pp. 510-539
Persistent link: https://www.econbiz.de/10011932670
Saved in:
4
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
5
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Electronic markets : the international journal on …
26
(
2016
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10011666857
Saved in:
6
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
7
Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience
Blázquez, Marta
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
4
,
pp. 97-116
Persistent link: https://www.econbiz.de/10010391419
Saved in:
8
Relationship of trustworthiness and relational benefit in electronic catalog markets
Gao, Haixia
;
Liu, Dawei
- In:
Electronic markets : the international journal on …
24
(
2014
)
1
,
pp. 67-75
Persistent link: https://www.econbiz.de/10010337639
Saved in:
9
The disclosure of private data : measuring the privacy paradox in digital services
Gimpel, Henner
;
Kleindienst, Dominikus
;
Waldmann, Daniela
- In:
Electronic markets : the international journal on …
28
(
2018
)
4
,
pp. 475-490
Persistent link: https://www.econbiz.de/10012003989
Saved in:
10
How customer expectations become adjusted after purchase
Lin, Chinho
;
Lekhawipat, Watcharee
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
4
,
pp. 443-469
Persistent link: https://www.econbiz.de/10011550928
Saved in:
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