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~isPartOf:"Electronic retailing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Lemon, Katherine N."
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Markenführung"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Markenführung
Wahrnehmung
Wechselverhalten
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
8
Service quality
8
Einzelhandel
4
Retail trade
4
Brand image
3
Brand management
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundenintegration
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
customer experience
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Customer relationships
2
Customer service
2
Destination image
2
Dienstleistungssektor
2
International tourism
2
Internationaler Tourismus
2
Job satisfaction
2
Kundenservice
2
Loyalty
2
Perception
2
Service industry
2
Switching behaviour
2
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Lemon, Katherine N.
Noble, Stephanie M.
Tanford, Sarah
Hyun, Sunghyup Sean
4
Ahn, Jiseon
3
Kaushik, Arun Kumar
3
Kumar, Vikas
3
Back, Ki-Joon
2
Hudson, Simon
2
Kim, Insin
2
Tung, Vincent Wing Sun
2
Verhoef, Peter C.
2
Agapito, Dora
1
Ahn, Young-joo
1
Arnhold, Ulrike
1
Aro, Kaisa
1
Baldus, Brian
1
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1
Barreda, Albert A.
1
Beatty, Sharon E.
1
Belanche, Daniel
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Blair, Edward A.
1
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1
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1
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Chan, Ambrose Pak Ho
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Chen, Chih-Chien
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Chi, Xiaoting
1
Choe, Yeongbae
1
Cronin, J. J.
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Electronic retailing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of hospitality marketing & management
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Strong brands, strong relationships
1
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
7
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1
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
2
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
3
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
4
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
5
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
6
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
7
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
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