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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Niefind, Fred"
~person:"So, Kevin Kam Fung"
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Source
All
ECONIS (ZBW)
5
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1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
Wie sollte der Beschwerdemanagementmitarbeiter mit Beschwerdeführern umgehen?
Niefind, Fred
;
Ratajczak, Oliver
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 99-119)
.
2010
Persistent link: https://www.econbiz.de/10008653830
Saved in:
4
Wie sollte die Ablauforganisation des Beschwerdemanagements aussehen?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 47-61)
.
2010
Persistent link: https://www.econbiz.de/10008653833
Saved in:
5
Was sind Beschwerden?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 19-32)
.
2010
Persistent link: https://www.econbiz.de/10008653835
Saved in:
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