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~isPartOf:"European journal of marketing"
~subject:"Dienstleistungssektor"
~subject:"Leistungsbündel"
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Dienstleistungssektor
Leistungsbündel
Customer service
8
Kundenservice
8
Customer satisfaction
7
Kundenzufriedenheit
7
Beziehungsmarketing
6
Dienstleistungsqualität
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Relationship marketing
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Service quality
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Consumer behaviour
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Konsumentenverhalten
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Beschwerdemanagement
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Complaint management
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Customer integration
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Kundenintegration
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Service industry
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Accent-service congruence
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Collective efficacy
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Communication
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Complaint satisfaction
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Customer delight
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Customer engagement
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Customer exit
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Customer experience
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Customer services quality
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Deservingness
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Dienstleistung
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Dienstleistungsmarketing
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Disengagement
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Ethics
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Ethik
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Event marketing
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Event-Marketing
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Failure severity
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Frontline competence
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Frontline service employees
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Hill, Sally Rao
1
Koo, Minjung
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Palmeira, Mauricio
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Sung, Hyun-Ah
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Tombs, Alastair G.
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European journal of marketing
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
12
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Journal of service management
9
Journal of service research
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Journal of the Academy of Marketing Science
5
SpringerLink / Bücher
5
International journal of contemporary hospitality management
4
International journal of production research
4
European journal of operational research : EJOR
3
Kundenbeziehungen im Dienstleistungsbereich
3
Psychology & marketing
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Australasian marketing journal
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Business process management journal
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California management review
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Cogent business & management
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European journal of marketing : EJM
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Europäische Hochschulschriften / 5
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Gabler Edition Wissenschaft
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of production economics
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Operations management : a strategic approach
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Operations research
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Ross School of Business working paper series
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
2
When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
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