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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Management research review"
~subject:"Kundenzufriedenheit"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
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Kundenzufriedenheit
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
3
Dienstleistungsqualität
2
Service quality
2
2004-2011
1
AHP approach
1
AHP-Verfahren
1
Amazon.com Inc.
1
Bank management
1
Bank managers
1
Bankmanagement
1
Bankmanager
1
Confidence
1
Consumer behaviour
1
Cost management
1
Criticism
1
Customer value
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Erfolgsfaktor
1
Europa
1
Europe
1
Hospital
1
India
1
Indien
1
Innovation adoption
1
Innovationsakzeptanz
1
Iran
1
Konsumentenverhalten
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Kostenmanagement
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Krankenhaus
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Kritik
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Kundenwert
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Online retailing
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Online-Handel
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Patienten
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Fallstudie
Übersichtsarbeit
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62
Aufsatz in Zeitschrift
62
Case study
2
Systematic review
1
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English
3
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Chahal, Hardeep
1
Dagger, Tracey S.
1
Fathian, Mohammad
1
Kumari, Neetu
1
O'Brien, Timothy K.
1
Tabaei, Zahra
1
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European journal of marketing : EJM
International journal of electronic customer relationship management : IJECRM
Management research review
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Cases on ...
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
Journal of business and psychology
1
Modern banking : applied theory and practice
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Strategic marketing in tourism services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
3
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1
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
2
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
3
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
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