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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Modern banking : applied theory and practice"
~isPartOf:"Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag"
~subject:"Kundenzufriedenheit"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
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Kundenzufriedenheit
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
4
2004-2011
1
AHP approach
1
AHP-Verfahren
1
Amazon.com Inc.
1
Bank
1
Computer-assisted marketing
1
Confidence
1
Consumer behaviour
1
Cost management
1
Criticism
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Customer value
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Dienstleistungsqualität
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Erfolgsfaktor
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Europa
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Europe
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IT-gestütztes Marketing
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Iran
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Kostenmanagement
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Online retailing
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Online-Handel
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Privatkundengeschäft
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Service industry
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Achimba, Clement
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Amos, Amembah A. Lamu
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Fathian, Mohammad
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Gummesson, Evert
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Nyarondia, Samson Mecha
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O'Brien, Timothy K.
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European journal of marketing : EJM
International journal of electronic customer relationship management : IJECRM
Modern banking : applied theory and practice
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Cases on ...
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
E-retailing challenges and opportunities in the global marketplace
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
International journal of management & enterprise development : IJMED
1
International journal of quality and service sciences
1
Journal of business and psychology
1
Management research review
1
Strategic marketing in tourism services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
Wissenschaft & Praxis
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ECONIS (ZBW)
4
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1
Innovation in banking industry : achieving customer satisfaction
Achimba, Clement
;
Ongonga, Jared Opiyo
;
Nyarondia, …
- In:
Modern banking : applied theory and practice
,
(pp. 223-245)
.
2016
Persistent link: https://www.econbiz.de/10011517680
Saved in:
2
Developing online customer satisfaction strategic maps : with Iranian online retailing case studies
Tabaei, Zahra
;
Fathian, Mohammad
- In:
International journal of electronic customer …
6
(
2012
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10009578908
Saved in:
3
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
4
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
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