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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"International journal of services, economics and management"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
143
Service quality
143
Customer satisfaction
92
Kundenzufriedenheit
92
Konsumentenverhalten
69
Beziehungsmarketing
48
Relationship marketing
48
Online retailing
25
customer satisfaction
22
E-commerce
18
Electronic Commerce
18
service quality
18
Quality management
16
Qualitätsmanagement
16
Beschwerdemanagement
14
Complaint management
14
Customer service
14
Kundenservice
14
Structural equation model
11
Strukturgleichungsmodell
11
Dienstleistungssektor
10
Service industry
10
Website
10
Malaysia
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Hotel industry
8
Hotellerie
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India
8
Indien
8
Confidence
7
Emotion
7
Mobile communications
7
Mobilkommunikation
7
Vertrauen
7
Viral marketing
7
Virales Marketing
7
Einzelhandel
6
Gesundheitsversorgung
6
Health care
6
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37
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Article
73
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73
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73
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English
73
Author
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Abdul Rahman
2
Balaji, M. S.
2
Dagger, Tracey S.
2
Freitas, André Luís Policani
2
Norzalita Abd Aziz
2
Wong, Amy
2
Acharyulu, G. V. R. K.
1
Ahlawat, Pardeep K.
1
Al Haj Dawood, Emilia
1
Al Khasawneh, Mohammad Hamdi
1
Al-Dmour, Hani
1
Al-Dmour, Rand H.
1
Alireza Habibi
1
Anh Chi Phan
1
Antonetti, Paolo
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Assimakopoulos, Costas
1
Atılgan, Kalender Özcan
1
Babakus, Emin
1
Bakhshandeh, Ghasem
1
Barros, Marta Duarte de
1
Barrutia, José M.
1
Bateman, Patrick J.
1
Bellaaj, Moez
1
Bhati, Narender Singh
1
Bhatnagar, Amit
1
Boon Liat Cheng
1
Brown, Mark R.
1
Butaney, Gul T.
1
Cham Tat Huei
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Jin Nam
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Dagger, Tracey
1
Dant, Rajiv P.
1
Dent, Michael M.
1
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European journal of marketing : EJM
International journal of electronic marketing and retailing : IJEMR
International journal of services, economics and management
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
127
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
73
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Service business
41
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
26
Journal of service research
25
International journal of quality & reliability management
24
Journal of retailing
24
Journal of strategic marketing
24
Managing service quality : MSQ ; an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
73
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1
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
3
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
4
Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag
;
Wong, Amy
- In:
International journal of services, economics and management
14
(
2023
)
4
,
pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
Saved in:
5
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
6
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
7
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
8
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
9
Antecedents of m-commerce satisfaction and purchase behaviour in the footwear industry
Haque, Mehruba
;
Wong, Amy
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 259-279
Persistent link: https://www.econbiz.de/10014309727
Saved in:
10
The impact of new e-retailer's policy information on post-purchase services towards customer satisfaction
Kennedy, E. Noble
;
Kundu, Goutam Kumar
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 360-389
Persistent link: https://www.econbiz.de/10014309744
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