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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of applied behavioral science"
~isPartOf:"Journal of marketing management : MM"
~subject:"Kundenzufriedenheit"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Kundenzufriedenheit
emotions
Emotion
79
Consumer behaviour
48
Konsumentenverhalten
48
Beziehungsmarketing
13
Relationship marketing
13
Customer satisfaction
12
Advertising effects
11
Werbewirkung
11
Dienstleistungsqualität
8
Personality psychology
8
Persönlichkeitspsychologie
8
Service quality
8
Cognition
7
Kognition
7
Anthropologie
6
Anthropology
6
Brand image
6
Brand management
6
Großbritannien
6
Markenführung
6
Markenimage
6
United Kingdom
6
Viral marketing
6
Virales Marketing
6
Advertising
5
Werbung
5
Beschwerdemanagement
4
Complaint management
4
Market research
4
Marketing management
4
Marketingmanagement
4
Marktforschung
4
Social network
4
Soziales Netzwerk
4
Anger
3
Animals
3
Arbeitspsychologie
3
Arbeitsverhalten
3
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Article
18
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Article in journal
18
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18
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English
18
Author
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Antonetti, Paolo
2
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Bagozzi, Richard P.
1
Baines, Paul
1
Baker, Julie
1
Balaji, M. S.
1
Bartunek, Jean M.
1
Chen, Maio-ling
1
Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Elgayeva, Ekaterina
1
Gilchrist, Alan J. P.
1
Grappi, Silvia
1
Gregory-Smith, Diana
1
Hanks, Lydia
1
Harris, Lloyd C.
1
Hill, Sally Rao
1
Kim, Jung-hwan
1
Lai, Kuan-ling
1
Lenney, Peter
1
Mattila, Anna
1
McKenzie, Jane
1
Milner, Julia
1
Milner, Trenton
1
Nakamura, Yoshie Tomozumi
1
Padmanabhan, Yuvray
1
Peng, Chi-lu
1
Pressey, Andrew D.
1
Quazi, Ali
1
Romani, Simona
1
Roy, Sanjit
1
Runyan, Rodney
1
Smith, Andrew
1
Tombs, Alastair
1
Vanharanta, Markus
1
Walker, Lorna
1
Wang, Chenya
1
Wei, An-pin
1
White, Christopher J.
1
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European journal of marketing : EJM
Journal of applied behavioral science
Journal of marketing management : MM
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
18
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1
Mirror, mirror outside my wall : reflexive impacts of insider/outsider collaborative inquiry on the insider researcher
McKenzie, Jane
;
Bartunek, Jean M.
- In:
Journal of applied behavioral science
59
(
2023
)
4
,
pp. 714-739
Persistent link: https://www.econbiz.de/10014429908
Saved in:
2
Inclusive-empathy in leadership
Nakamura, Yoshie Tomozumi
;
Milner, Julia
;
Milner, Trenton
- In:
Journal of applied behavioral science
58
(
2022
)
1
,
pp. 161-163
Persistent link: https://www.econbiz.de/10012801637
Saved in:
3
A leadership development kōan : vulnerability as change capacity
Elgayeva, Ekaterina
- In:
Journal of applied behavioral science
57
(
2021
)
4
,
pp. 484-489
Persistent link: https://www.econbiz.de/10012662222
Saved in:
4
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
5
The bittersweet experience of being envied in a consumption context
Romani, Simona
;
Grappi, Silvia
;
Bagozzi, Richard P.
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1239-1262
Persistent link: https://www.econbiz.de/10011608996
Saved in:
6
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
7
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
Saved in:
8
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
Saved in:
9
Investor sentiment, customer satisfaction and stock returns
Peng, Chi-lu
;
Lai, Kuan-ling
;
Chen, Maio-ling
;
Wei, An-pin
- In:
European journal of marketing : EJM
49
(
2015
)
5/6
,
pp. 827-850
Persistent link: https://www.econbiz.de/10011298082
Saved in:
10
Others service experiences : emotions, perceived justice, and behavior
Mattila, Anna
;
Hanks, Lydia
;
Wang, Chenya
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 552-571
Persistent link: https://www.econbiz.de/10010371632
Saved in:
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