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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
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Search: "Customer relationship management"
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Dienstleistungsqualität
Beziehungsmarketing
210
Relationship marketing
210
Consumer behaviour
123
Konsumentenverhalten
123
Customer satisfaction
87
Kundenzufriedenheit
87
Service quality
69
Brand management
42
Markenführung
42
Hotel industry
40
Hotellerie
40
Brand image
35
Markenimage
35
Brand
23
Markenartikel
23
Gastronomie
22
Restaurant industry
22
Viral marketing
21
Virales Marketing
21
Confidence
20
Vertrauen
20
Marketing management
19
Marketingmanagement
19
Beschwerdemanagement
17
Complaint management
17
Emotion
15
Social Web
15
Social web
15
customer loyalty
14
loyalty
14
Personality psychology
13
Persönlichkeitspsychologie
13
Brand loyalty
12
Gastgewerbe
12
Hospitality industry
12
Kundenbindungsprogramm
12
Loyalty program
12
Customer integration
11
Customer service
11
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Undetermined
39
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Article
69
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Article in journal
69
Aufsatz in Zeitschrift
69
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English
69
Author
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Dagger, Tracey S.
3
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Assaker, Guy
2
Bowden, Jana
2
Goh, Ben
2
Han, Heesup
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Mattila, Anna S.
2
O'Connor, Peter
2
Qu, Hailin
2
Abubakar, Binta
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Anastasiadou, Kyriaki
1
Anning-Dorson, Thomas
1
Babakus, Emin
1
Baker, Melissa A.
1
Balaji, M. S.
1
Berenguer Contrí, Gloria
1
Butaney, Gul T.
1
Cai, Ruiying
1
Carbonell, Pilar
1
Cham Tat Huei
1
Chen, Brendan T.
1
Chen, Chia-Chi
1
Chen, Mei-liang
1
Chen, Wen-jung
1
Cheng Boon Liat
1
Cheng, Ching-Chan
1
Chi, Christina Geng-Qing
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Choi, Hwansuk Chris
1
Choi, Jin Nam
1
Dean, David L.
1
DiPietro, Robin B.
1
El Haddad, Rania
1
Fan, Alei
1
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Published in...
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European journal of marketing : EJM
Journal of hospitality marketing & management
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
69
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1
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
2
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
3
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
4
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
5
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
6
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
7
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
8
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
9
Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw
;
Anning-Dorson, Thomas
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
Saved in:
10
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
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