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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of regulatory economics"
~type:"article"
~type_genre:"Conference proceedings"
~type_genre:"Übersichtsarbeit"
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Dienstleistungsqualität
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Service quality
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Beschwerdemanagement
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Customer satisfaction
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Digitale Dienste
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European journal of marketing : EJM
Journal of regulatory economics
Journal of economic literature
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Annual review of economics
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International journal of Islamic and Middle Eastern finance and management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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The Milbank quarterly
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Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
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2
Regulating service quality : a survey
Sappington, David Edward Michael
- In:
Journal of regulatory economics
27
(
2005
)
2
,
pp. 123-154
Persistent link: https://www.econbiz.de/10002612225
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