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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of travel and tourism marketing"
~person:"Ashkanasy, Neal M."
~person:"Chua, Bee-Lia"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
6
Konsumentenverhalten
6
Emotion
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Relationship marketing
3
Brand image
2
Brand management
2
Customer satisfaction
2
Kundenzufriedenheit
2
Markenführung
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Air transport
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Ashkanasy, Neal M.
Chua, Bee-Lia
Han, Heesup
11
Kim, Wansoo
5
Hyun, Sunghyup Sean
4
Wong, IpKin Anthony
4
Yu, Jongsik
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European journal of marketing : EJM
Journal of travel and tourism marketing
International journal of hospitality management
2
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
3
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Hotel data privacy : strategies to reduce customers' emotional violations, privacy concerns, and switching intention
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 215-227
Persistent link: https://www.econbiz.de/10013352876
Saved in:
2
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
3
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
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