//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Social web
Consumer behaviour
346
Konsumentenverhalten
346
Brand management
237
Markenführung
237
Relationship marketing
195
Marketing management
167
Marketingmanagement
167
Brand image
161
Markenimage
161
Brand
111
Markenartikel
111
Customer satisfaction
82
Kundenzufriedenheit
82
Dienstleistungsqualität
56
Service quality
56
USA
50
United States
50
Advertising effects
46
Werbewirkung
46
Emotion
40
Corporate Social Responsibility
39
Corporate social responsibility
39
Marketing
38
Social Web
38
Personality psychology
35
Persönlichkeitspsychologie
35
Internet marketing
34
Online-Marketing
34
Beschwerdemanagement
31
Complaint management
31
Corporate reputation
30
Customer service
30
Einzelhandel
30
Firmenimage
30
Kundenservice
30
Retail trade
30
Lieferantenmanagement
29
Supplier relationship management
29
more ...
less ...
Online availability
All
Undetermined
96
Free
20
Type of publication
All
Article
215
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
218
Aufsatz in Zeitschrift
218
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
Author
All
Dagger, Tracey S.
4
He, Hongwei
3
Ndubisi, Nelson Oly
3
Yi, Youjae
3
Al-Nabhani, Khalid
2
Anaza, Nwamaka A.
2
Bauer, Brittney C.
2
Berezan, Orie
2
Bruhn, Manfred
2
Cheng, Li-Keng
2
Choi, Beom Joon
2
Choi, Sejung Marina
2
Chu, Xing-Yu
2
Darley, William K.
2
De Chernatony, Leslie
2
Gong, Taeshik
2
Grönroos, Christian
2
Guenzi, Paolo
2
Harris, Lloyd C.
2
Hollebeek, Linda D.
2
King, Ceridwyn
2
Krishen, Anjala S.
2
Leonidou, Leonidas C.
2
Lunardo, Renaud
2
Maklan, Stan
2
McLean, Graeme J.
2
Nataraajan, Rajan
2
Paulssen, Marcel
2
Phau, Ian
2
Pontes, Nicolas
2
Presi, Caterina
2
Roulet, Raphael
2
Rowley, Jennifer
2
Schaarschmidt, Mario
2
Sung, Yongjun
2
Toung, Chung-Lin
2
Vlachos, Pavlos A.
2
Walsh, Gianfranco
2
Zhu, Weichun
2
Abosag, Ibrahim
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
Psychology & marketing
Journal of business research : JBR
777
Journal of retailing and consumer services
613
Industrial marketing management : the international journal for industrial and high-tech firms
443
International journal of hospitality management
300
The journal of services marketing
227
The journal of business & industrial marketing
207
The service industries journal
190
Journal of strategic marketing
179
Journal of the Academy of Marketing Science
175
International journal of electronic customer relationship management : IJECRM
143
Tourism management : research, policies, practice
143
Journal of marketing
141
The journal of product & brand management
138
The journal of brand management : an international journal
136
International journal of contemporary hospitality management
133
Journal of travel and tourism marketing
133
Journal of hospitality marketing & management
125
Asia Pacific journal of marketing and logistics
118
Journal of service research : JSR
118
Cogent business & management
115
Marketing intelligence & planning
110
Journal of service management
109
Journal of marketing management : MM
107
Technological forecasting & social change : an international journal
106
International journal of internet marketing and advertising : IJIMA
104
Journal of retailing
104
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
101
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Business horizons
99
Services marketing quarterly
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
86
Service business
86
The international journal of bank marketing : IJBM
85
SpringerLink / Bücher
83
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
79
International journal of business information systems : IJBIS
74
more ...
less ...
Source
All
ECONIS (ZBW)
218
Showing
1
-
10
of
218
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
4
How companies use typeface design to engage consumers in charitable activities
Chu, Xing-Yu
;
Tok, Dickson
;
Zhou, Xiaoyu
;
Chen, Xi
- In:
Psychology & marketing
40
(
2023
)
1
,
pp. 107-123
Persistent link: https://www.econbiz.de/10013465214
Saved in:
5
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
6
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
7
How gamifying AI shapes customer motivation, engagement, and purchase behavior
Elmashhara, Maher Georges
;
De Cicco, Roberta
;
Silva, …
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 134-150
Persistent link: https://www.econbiz.de/10014467479
Saved in:
8
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
9
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
10
Deciphering consumer commitment : exploring the dual influence of self-brand and self-group relationships
Bauer, Brittney C.
;
Carlson, Brad D.
;
Arnold, Mark J.
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2539-2558
Persistent link: https://www.econbiz.de/10014432499
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->