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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Balaji, M. S."
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Dienstleistungsqualität
2
Lieferantenmanagement
2
Relationship marketing
2
Service quality
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Supplier relationship management
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Arbeitsleistung
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Customer loyalty
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Customer orientation
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Customer service
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Emotion
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Emotion regulation
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Emotions
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Interaction quality
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Job performance
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Job satisfaction
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Kundenservice
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Negative word-of-mouth
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Perceived injustice
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Relationship age
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Relationship density
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Role overload
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Sales performance
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Salespeople
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Service profit chain
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Balaji, M. S.
Le Nguyen Hau
5
Svensson, Göran
5
Dagger, Tracey S.
4
Anaza, Nwamaka A.
3
Grönroos, Christian
3
Guenzi, Paolo
3
He, Hongwei
3
Kowalkowski, Christian
3
Lee, Donhee
3
Melero-Polo, Iguácel
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Pham Ngoc Thuy
3
Schwepker, Charles H. <Jr.>
3
Ballantyne, David
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Bettis-Outland, Harriette
2
Betts-Outland, Harriette
2
Bruhn, Manfred
2
Cabanelas, Pablo
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Carbonell, Pilar
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Chang, Hsin Hsin
2
Cobelli, Nicola
2
De Chernatony, Leslie
2
Drummond, Conor
2
Edvardsson, Bo
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Gil Saura, Irene
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Harris, Lloyd C.
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Henneberg, Stephan
2
Henseler, Jörg
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Huang, Stephen Chi-Tsun
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Huang, Ying
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Hung, Shiu-Wan
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Itani, Omar S.
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Joo, Jaehun
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Kim, Taegoo
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Lacoste, Sylvie
2
Lai, Chi-Shiun
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European journal of marketing : EJM
Service business
The journal of business & industrial marketing
Journal of business research : JBR
7
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
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