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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Henseler, Jörg"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer satisfaction
2
Kundenzufriedenheit
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Call centre
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Confidence
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Henseler, Jörg
Le Nguyen Hau
5
Svensson, Göran
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Dagger, Tracey S.
4
Anaza, Nwamaka A.
3
Grönroos, Christian
3
Guenzi, Paolo
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He, Hongwei
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Pham Ngoc Thuy
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Balaji, M. S.
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Bettis-Outland, Harriette
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Kim, Taegoo
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Lacoste, Sylvie
2
Lai, Chi-Shiun
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Lee, Gyehee
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European journal of marketing : EJM
Service business
The journal of business & industrial marketing
Industrial marketing management : the international journal for industrial and high-tech firms
2
DUV / Wirtschaftswissenschaft
1
Journal of service theory and practice
1
Schmalenbach business review : sbr
1
Schriftenreihe Strategisches Management
1
The journal of product & brand management
1
The journal of supply chain management : a global review of purchasing and supply
1
The service industries journal
1
Unternehmensbewertung und Basel II in kleinen und mittleren Unternehmen
1
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ECONIS (ZBW)
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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2
Creating customer loyalthy through service customization
Coelho, Pedro S.
;
Henseler, Jörg
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 331-356
Persistent link: https://www.econbiz.de/10009535030
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