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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~isPartOf:"The journal of business & industrial marketing"
~person:"Le Nguyen Hau"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Customer integration
5
Kundenintegration
5
Relationship marketing
5
Betriebliche Wertschöpfung
4
Dienstleistungsqualität
4
Service quality
4
Value creation
4
Viet Nam
4
Vietnam
4
Gesundheitsversorgung
3
Gesundheitswesen
3
Health care
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Health care system
3
Customer participation
2
Customer satisfaction
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Customer value
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Dienstleistungssektor
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Health care service
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Kundenwert
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Kundenzufriedenheit
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Service industry
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Value co-creation
2
Adherence
1
Brand management
1
Capability
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Consultancy services
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Consultation
1
Customer co-created value
1
Customer engagement
1
Customer operant resources
1
Dienstleistungsberufe
1
Effort
1
Energy
1
Frontliner interaction
1
Handheld Devices
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Healthcare
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Le Nguyen Hau
Svensson, Göran
5
Dagger, Tracey S.
4
Anaza, Nwamaka A.
3
Grönroos, Christian
3
Guenzi, Paolo
3
He, Hongwei
3
Kowalkowski, Christian
3
Lee, Donhee
3
Melero-Polo, Iguácel
3
Pham Ngoc Thuy
3
Schwepker, Charles H. <Jr.>
3
Balaji, M. S.
2
Ballantyne, David
2
Bettis-Outland, Harriette
2
Betts-Outland, Harriette
2
Bruhn, Manfred
2
Cabanelas, Pablo
2
Carbonell, Pilar
2
Chang, Hsin Hsin
2
Cobelli, Nicola
2
De Chernatony, Leslie
2
Drummond, Conor
2
Edvardsson, Bo
2
Gil Saura, Irene
2
Harris, Lloyd C.
2
Henneberg, Stephan
2
Henseler, Jörg
2
Huang, Stephen Chi-Tsun
2
Huang, Ying
2
Hung, Shiu-Wan
2
Hur, Won-Moo
2
Høgevold, Nils
2
Itani, Omar S.
2
Joo, Jaehun
2
Kim, Taegoo
2
Lacoste, Sylvie
2
Lai, Chi-Shiun
2
Lee, Gyehee
2
Lee, Sang M.
2
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European journal of marketing : EJM
Service business
The journal of business & industrial marketing
Journal of economic development
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
2
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
3
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
4
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
5
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
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