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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Service business"
~person:"Golik Klanac, Nataša"
~person:"Jeng, Mei-Yuan"
~person:"Kamalanon, Piyanoot"
~person:"Le Nguyen Hau"
~person:"Lee, Chia-chi"
~person:"Lorgnier, Nicolas"
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Customer value
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Golik Klanac, Nataša
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Le Nguyen Hau
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European journal of marketing : EJM
Service business
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1
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1
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
2
Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen
;
Le Nguyen Hau
- In:
Service business
15
(
2021
)
3
,
pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
Saved in:
3
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews
Jeng, Mei-Yuan
;
Yeh, Tsu-Ming
- In:
Service business
10
(
2016
)
1
,
pp. 223-238
Persistent link: https://www.econbiz.de/10011722235
Saved in:
4
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
5
Tourists' participation and preference-related belief in co-creating value of experience : a nature-based perspective
Su, Che-Jen
;
Lebrun, Anne-Marie
;
Bouchet, Patrick
; …
- In:
Service business
10
(
2016
)
4
,
pp. 823-846
Persistent link: https://www.econbiz.de/10011722438
Saved in:
6
Analysis of customer profit contribution for banks with the concept of marketing mix strategy between 4Cs and 5Ps
Lin, Tyrone T.
;
Lee, Chia-chi
;
Lin, Hsiao-chi
- In:
Service business
7
(
2013
)
1
,
pp. 37-59
Persistent link: https://www.econbiz.de/10009728552
Saved in:
7
Types of linkages between service characteristics and customer consequences
Golik Klanac, Nataša
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 313-330
Persistent link: https://www.econbiz.de/10009535031
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