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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
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Service quality
Consumer behaviour
213
Konsumentenverhalten
212
Beziehungsmarketing
181
Relationship marketing
181
Marketing management
137
Marketingmanagement
137
Brand management
130
Markenführung
130
Customer satisfaction
97
Kundenzufriedenheit
97
Brand image
96
Markenimage
96
Dienstleistungsqualität
92
Marketing
85
Brand
64
Markenartikel
64
Quality management
39
Qualitätsmanagement
39
Internet marketing
38
Viral marketing
38
Virales Marketing
38
Online-Marketing
37
Advertising effects
35
Lieferantenmanagement
35
Supplier relationship management
35
Werbewirkung
35
Großbritannien
33
Marketing theory
33
Marketingtheorie
33
USA
33
United Kingdom
33
United States
33
Advertising
28
Social Web
28
Social web
28
Werbung
27
International marketing
25
Internationales Marketing
25
Einzelhandel
24
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92
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92
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4
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4
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3
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English
92
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Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Balaji, M. S.
2
Dagger, Tracey S.
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Lin, Wen-bao
2
Shahin, Arash
2
Abdullateef, Aliyu Olayemi
1
Abosag, Ibrahim
1
Al-dweeri, Rami M. O. O.
1
Alencar Rodrigues, Luiza Cristina
1
Alonso-Almeida, M. Mar
1
Amorim, Marlene
1
Anastasiadou, Kyriaki
1
Ažman, Slavko
1
Babakus, Emin
1
Bahar, Reyhan
1
Barrutia, José M.
1
Başgöze, Pınar
1
Bernardo, Merce
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Brown, Mark R.
1
Butaney, Gul T.
1
Bäckström, Ingela
1
Carbonell, Pilar
1
Cassia, Fabio
1
Chan, Heidi H. T.
1
Chan, Hsiu-ju
1
Chang, Hsin Hsin
1
Chang, Peng-Chan
1
Chang, Sue-Ting
1
Chang, Tsang-Chuan
1
Chen, Chih Ta
1
Chen, Ching-fu
1
Chen, Hsin-i
1
Chen, Hui-ju
1
Chen, Ja-Shen
1
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European journal of marketing : EJM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
106
Services marketing quarterly
78
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
42
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
International journal of services and operations management
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
Journal of strategic marketing
33
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
Marketing intelligence & planning
27
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service theory and practice
25
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of marketing
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
92
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1
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
2
Strategic framework of fitness clubs based on quality dimensions : the blue ocean strategy approach
Vieira, Elsa Regina Monteiro
;
Ferreira, João J. M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1648-1667
Persistent link: https://www.econbiz.de/10011962118
Saved in:
3
Ensuring restaurant quality and guests' loyalty : an integrative model based on
marketing
(7P) approach
Kukanja, Marko
;
Gomelj Omerzel, Doris
;
Kodrič, Borut
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
Saved in:
4
The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar
;
Lassar, Walfried M.
;
Butaney, Gul T.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
Saved in:
5
The influence of service quality and trade show effectiveness on post-show purchase intention
Gottlieb, Udo R.
;
Brown, Mark R.
;
Drennan, Judy
- In:
European journal of marketing : EJM
45
(
2011
)
11/12
,
pp. 1642-1659
Persistent link: https://www.econbiz.de/10009539449
Saved in:
6
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
7
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
8
Exploring the impact factor o positive word-of-mouth influences satisied customers
Su, Yi-Liang
;
Lin, Tom M. Y.
;
Chang, Sue-Ting
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 430-444
Persistent link: https://www.econbiz.de/10011300157
Saved in:
9
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
10
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
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