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~isPartOf:"European journal of marketing : EJM"
~subject:"Kundenzufriedenheit"
~subject:"Leistungsmotivation"
~subject:"Tourism employees"
~type_genre:"Article in journal"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Leistungsmotivation
Tourism employees
Customer satisfaction
59
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
25
Relationship marketing
25
Dienstleistungsqualität
23
Service quality
23
Arbeitszufriedenheit
10
Beschwerdemanagement
10
Complaint management
10
Job satisfaction
10
Emotion
9
Customer service
7
Kundenservice
7
Structural equation model
6
Strukturgleichungsmodell
6
Brand management
5
Confidence
5
Markenführung
5
Satisfaction
5
Vertrauen
5
Viral marketing
5
Virales Marketing
5
Arbeitsverhalten
4
Brand image
4
Consumer satisfaction
4
Customer orientation
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Markenimage
4
Marketing management
4
Marketingmanagement
4
Salespeople
4
Service industry
4
Services marketing
4
Verkaufspersonal
4
Work behaviour
4
Zufriedenheit
4
Anger
3
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Undetermined
16
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Article
60
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Article in journal
Aufsatz in Zeitschrift
60
Systematic review
2
Übersichtsarbeit
2
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English
60
Author
All
Dagger, Tracey S.
4
Ha, Hong Youl
3
Janda, Swinder
3
Balaji, M. S.
2
Chatzipanagiotou, Kalliopi C.
2
Mitchell, Vincent-Wayne
2
Muthaly, Siva K. K.
2
Pérez, Andrea
2
Alencar Rodrigues, Luiza Cristina
1
Anastasiadou, Kyriaki
1
Antonetti, Paolo
1
Babakus, Emin
1
Bagozzi, Richard P.
1
Balmer, John M. T.
1
Bates, Kenneth
1
Benkenstein, Martin
1
Berezan, Orie
1
Bui, M̃y
1
Butaney, Gul T.
1
Chang, Aihwa
1
Chen, Maio-ling
1
Chen, Weifeng
1
Chiang, Hsu-hsin
1
Choi, Beom Joon
1
Choi, Beom-jin
1
Chu, Anna
1
Chylinski, Matthew
1
Coelho, Filipe
1
Coelho, Pedro S.
1
Dant, Rajiv P.
1
David, Meredith E.
1
Davies, Gary
1
Evanschitzky, Heiner
1
Frambach, Rudolf T.
1
Fullerton, Gordon
1
Gilchrist, Alan J. P.
1
Gleiberman, Aaron M.
1
Gounaris, Spiros
1
Grappi, Silvia
1
Haase, Knut
1
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Published in...
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European journal of marketing : EJM
International journal of hospitality management
442
Journal of retailing and consumer services
421
Journal of business research : JBR
320
The journal of services marketing
196
The service industries journal
191
International journal of contemporary hospitality management
188
Tourism management : research, policies, practice
187
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
170
Journal of travel and tourism marketing
165
Cogent business & management
132
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
102
Tourism management perspectives : TMP
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Journal of air transport management
93
Service business
90
Journal of service research : JSR
89
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
76
Journal of Asian finance, economics and business : JAFEB
74
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of strategic marketing
71
Journal of service management
70
The international journal of bank marketing : IJBM
68
Total quality management & business excellence
66
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
International journal of quality & reliability management
58
Journal of hospitality and tourism insights
58
Managing service quality : MSQ ; an international journal
57
Journal of retailing
54
International journal of services, economics and management
53
Journal of vocational behavior
53
International journal of business information systems : IJBIS
52
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ECONIS (ZBW)
60
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60
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1
Effects of economic and social satisfaction on partner trust : an investigation of temporal carryover effects
Ha, Hong Youl
;
Lee, Myung-Soo
;
Janda, Swinder
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 100-123
Persistent link: https://www.econbiz.de/10011453272
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
Saved in:
4
Style before substance? : building loyalty through marketing communication congruity
Berezan, Orie
;
Krishen, Anjala Selena
;
Tanford, Sarah
; …
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10011725683
Saved in:
5
Whose fault is it? : an empirical study on the impact of responsibility attribution for customer misbehavior
Rummelhagen, Katja
;
Benkenstein, Martin
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1856-1875
Persistent link: https://www.econbiz.de/10011773776
Saved in:
6
Corporate heritage brands, augmented role identity and customer satisfaction
Balmer, John M. T.
;
Chen, Weifeng
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1510-1521
Persistent link: https://www.econbiz.de/10011755156
Saved in:
7
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
8
Beyond exit and voice : developing an integrated taxonomy of consumer complaining behaviour
Istanbulluoglu, Doga
;
Leek, Sheena
;
Szmigin, Isabelle
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 1109-1128
Persistent link: https://www.econbiz.de/10011708896
Saved in:
9
How does brand innovativeness affect brand loyalty?
Pappu, Ravi
;
Quester, Pascale G.
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 2-28
Persistent link: https://www.econbiz.de/10011453142
Saved in:
10
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
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