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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Service industry"
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Beziehungsmarketing
Dienstleistungssektor
120
Service industry
120
Dienstleistungsqualität
52
Service quality
52
Dienstleistung
34
Services
34
OR in service industries
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Relationship marketing
19
Customer service
17
Kundenservice
17
Innovation
15
Service innovation
15
Business services
13
Unternehmensdienstleistung
13
Betriebliche Wertschöpfung
9
Customer integration
9
Kundenintegration
9
Theorie
9
Theory
9
Value creation
9
Beschwerdemanagement
8
Complaint management
8
Emotion
8
Dienstleistungsinnovation
7
Dienstleistungsmanagement
7
Gastronomie
7
Restaurant industry
7
Robot
7
Roboter
7
Service management
7
Bundling strategy
6
Innovation management
6
Innovationsmanagement
6
Leistungsbündel
6
Service failure
6
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10
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18
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19
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19
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English
19
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Jaakkola, Elina
2
McColl-Kennedy, Janet R.
2
Andreassen, Tor Wallin
1
Baldacci, Roberto
1
Batat, Wided
1
Cheung, Lilliemay
1
Clark, Moira K.
1
Colurcio, Maria
1
Edvardsson, Bo
1
Fernández, Walter
1
Ferrier, Elizabeth
1
Fischer, Alban
1
Gao, Jiajing
1
Goode, Sigi
1
Halinen, Aino
1
Hammedi, Wafa
1
Handrich, Matthias
1
Heidenreich, Sven
1
Huang, Wen Hsien
1
Huey Chern Boo
1
Jiang, James J.
1
Kepes, Sven
1
Khoo-Lattimore, Catheryn
1
Kimes, Sheryl E.
1
Kristensson, Per
1
Krogh, Georg von
1
Laporte, Gilbert
1
Lehto, Xinran Y.
1
Leon, Matthew
1
Lervik-Olsen, Line
1
Lin, Cheng-Yu
1
Lin, Chinho
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Liu, Canmian
1
Lloyd, Russell C.
1
Lynn, Michael
1
Manu C
1
McGuire, Kelly A.
1
Michel, Eric J.
1
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Published in...
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European journal of operational research : EJOR
International journal of hospitality management
Journal of service management
The journal of services marketing
31
Journal of business research : JBR
26
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service research
11
The service industries journal
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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ECONIS (ZBW)
19
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Territorial design for customers with demand frequency
Zhen, Lu
;
Gao, Jiajing
;
Tan, Zheyi
;
Laporte, Gilbert
; …
- In:
European journal of operational research : EJOR
309
(
2023
)
1
,
pp. 82-101
Persistent link: https://www.econbiz.de/10014290392
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Rethinking nonprofit service disintermediation through service communication interactions
Mitchell, Sarah-Louise
;
Clark, Moira K.
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 758-773
Persistent link: https://www.econbiz.de/10013325758
Saved in:
7
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
8
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
9
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
10
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
1
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