//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service industry"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
120
Service industry
120
Dienstleistungsqualität
52
Service quality
52
Dienstleistung
34
Services
34
OR in service industries
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Beziehungsmarketing
19
Relationship marketing
19
Customer service
17
Kundenservice
17
Innovation
15
Service innovation
15
Business services
13
Unternehmensdienstleistung
13
Betriebliche Wertschöpfung
9
Customer integration
9
Kundenintegration
9
Theorie
9
Theory
9
Value creation
9
Beschwerdemanagement
8
Complaint management
8
Emotion
8
Dienstleistungsinnovation
7
Dienstleistungsmanagement
7
Gastronomie
7
Restaurant industry
7
Robot
7
Roboter
7
Service management
7
Bundling strategy
6
Innovation management
6
Innovationsmanagement
6
Leistungsbündel
6
Service failure
6
more ...
less ...
Online availability
All
Undetermined
71
Free
2
Type of publication
All
Article
116
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
120
Aufsatz in Zeitschrift
120
Collection of articles of several authors
4
Sammelwerk
4
Language
All
English
120
Author
All
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Gustafsson, Anders
3
Baldacci, Roberto
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Guchait, Priyanko
2
Hanukov, Gabi
2
Hon, Alice H. Y.
2
Hoseinpour, Pooya
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Kristensson, Per
2
Mahr, Dominik
2
Marand, Ata Jalili
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tan, Zheyi
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Zhen, Lu
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Adams, James
1
Ahmad, Syed Zamberi
1
Ahmadi-Javid, Amir
1
Altinay, Levent
1
Ambika, Anupama
1
Andajigarmaroudi, Saeed
1
Andreassen, Tor Wallin
1
Andronikidis, Andreas
1
Arabzadeh, Bahar
1
Ashman, Rachel
1
Avinadav, Tal
1
Awasthy, Prakash
1
Badri, Hossein
1
more ...
less ...
Published in...
All
European journal of operational research : EJOR
International journal of hospitality management
Journal of service management
The service industries journal
272
Journal of business research : JBR
96
The journal of services marketing
85
SpringerLink / Bücher
77
International journal of production economics
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
35
International journal of services and operations management
33
Regional studies
33
Working paper
33
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
more ...
less ...
Source
All
ECONIS (ZBW)
120
Showing
111
-
120
of
120
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
111
Locating specialized service capacity in a multi-hospital network
Mahar, Stephen
;
Bretthauer, Kurt M.
;
Salzarulo, Peter A.
- In:
European journal of operational research : EJOR
212
(
2011
)
3
,
pp. 596-605
Persistent link: https://www.econbiz.de/10009127117
Saved in:
112
A framework for evaluating the customer wait experience
McGuire, Kelly A.
;
Kimes, Sheryl E.
;
Lynn, Michael
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10003993784
Saved in:
113
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
Nunes, Paulo Maçãs
;
Serrasqueiro, Zélia
;
Mendes, …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 291-320
Persistent link: https://www.econbiz.de/10003993790
Saved in:
114
Emotion display rules at work in the global service economy: the special case of the customer
Grandey, Alicia
;
Rafaeli, Anat
;
Ravid, Shy
;
Wirtz, Jochen
; …
- In:
Journal of service management
21
(
2010
)
3
,
pp. 388-412
Persistent link: https://www.econbiz.de/10003993798
Saved in:
115
Service development success : a contingent approach by knowledge strategy
Storey, Chris
;
Hull, Frank M.
- In:
Journal of service management
21
(
2010
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10003987094
Saved in:
116
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
117
Capabilities for managing service innovation : towards a conceptual framework
Hertog, Pim den
;
Aa, Wietze van der
;
Jong, Mark W. de
- In:
Journal of service management
21
(
2010
)
4
,
pp. 490-514
Persistent link: https://www.econbiz.de/10008656288
Saved in:
118
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
119
Quality inspection scheduling for multi-unit service enterprises
Carter, Arthur E.
;
Ragsdale, Cliff T.
- In:
European journal of operational research : EJOR
194
(
2009
)
1
,
pp. 114-126
Persistent link: https://www.econbiz.de/10003835384
Saved in:
120
Bayesian approach to assess consumers' brand selection process and identification of brand attributes in a service context
Yoon, Hae Jin
;
Thompson, Sandra A.
;
Parsa, H. G.
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 33-41
Persistent link: https://www.econbiz.de/10003798872
Saved in:
First
Prev
3
4
5
6
7
8
9
10
11
12
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->