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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of hospitality management"
~isPartOf:"The journal of services marketing"
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Search: subject_exact:"Service industry"
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Dienstleistungssektor
147
Service industry
147
Dienstleistungsqualität
71
Service quality
71
Customer satisfaction
39
Kundenzufriedenheit
39
Consumer behaviour
38
Konsumentenverhalten
38
Beziehungsmarketing
37
Relationship marketing
37
Services
36
Dienstleistung
35
Customer service
29
Kundenservice
29
OR in service industries
21
Innovation
15
Service innovation
14
Beschwerdemanagement
11
Complaint management
11
Customer integration
11
Kundenintegration
11
Innovation management
10
Innovationsmanagement
10
Arbeitsverhalten
8
Brand management
8
Markenführung
8
Service encounter
8
Service failure
8
Work behaviour
8
Dienstleistungsmarketing
7
Gastronomie
7
Restaurant industry
7
Service recovery
7
Services marketing
7
Betriebliche Wertschöpfung
6
Business services
6
Emotion
6
Theorie
6
Theory
6
USA
6
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Article
146
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1
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147
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147
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1
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1
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English
147
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O'Cass, Aron
4
Rosenbaum, Mark
3
Baldacci, Roberto
2
Bianchi, Constanza
2
Finsterwalder, Jörg
2
Guchait, Priyanko
2
Hanukov, Gabi
2
Hon, Alice H. Y.
2
Hoseinpour, Pooya
2
Huang, Min-Hsin
2
Jang, Soocheong
2
Kim, Jong-hyeong
2
Lin, Binshan
2
Lin, Chinho
2
Luu Trong Tuan
2
Marand, Ata Jalili
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Seger-Guttmann, Tali
2
Sok, Phyra
2
Tan, Zheyi
2
Zhen, Lu
2
Adams, James
1
Ahmad, Syed Zamberi
1
Ahmadi-Javid, Amir
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Altinay, Levent
1
Altobello, Suzanne
1
Andajigarmaroudi, Saeed
1
Anderson, Sidney
1
Andronikidis, Andreas
1
Arabzadeh, Bahar
1
Arnold, Danny R.
1
Avinadav, Tal
1
Awan, Maheen Iqbal
1
Awasthy, Prakash
1
Badri, Hossein
1
Baker, Virginia
1
Barnes, Donald C.
1
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European journal of operational research : EJOR
International journal of hospitality management
The journal of services marketing
The service industries journal
270
Journal of business research : JBR
96
SpringerLink / Bücher
77
International journal of production economics
59
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
35
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Services marketing quarterly
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Research policy : policy, management and economic studies of science, technology and innovation
27
Working paper
27
ZEW discussion papers
27
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
Springer eBook Collection
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of services, economics and management
23
Working paper / National Bureau of Economic Research, Inc.
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
Applied economics
21
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ECONIS (ZBW)
147
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147
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1
Reconfiguration of inpatient services to reduce bed pressure in hospitals
Izady, Navid
;
Arabzadeh, Bahar
;
Sands, Nicholas
;
Adams, …
- In:
European journal of operational research : EJOR
316
(
2024
)
2
,
pp. 680-693
Persistent link: https://www.econbiz.de/10014575574
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
5
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
6
The fulfillment service in online marketplaces
Shen, Wenjing
;
Liao, Yi
;
Cai, Gangshu
;
Chen, Xiangfeng
- In:
European journal of operational research : EJOR
315
(
2024
)
3
,
pp. 1139-1152
Persistent link: https://www.econbiz.de/10014566103
Saved in:
7
Partial refunds as a strategic price commitment device in advance selling in a service industry
Zhang, Zelin
;
Lim, Weishi
;
Cui, Haitao
;
Wang, Ze
- In:
European journal of operational research : EJOR
291
(
2021
)
3
,
pp. 1062-1074
Persistent link: https://www.econbiz.de/10012495392
Saved in:
8
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
9
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
10
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
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