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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
81
Service industry
81
Dienstleistungsqualität
31
Service quality
31
OR in service industries
21
Customer satisfaction
15
Kundenzufriedenheit
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Baldacci, Roberto
2
Hanukov, Gabi
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Hoseinpour, Pooya
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Huiskonen, Janne
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Karppinen, Henri
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Marand, Ata Jalili
2
Seppänen, Kaisa
2
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2
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2
Sok, Phyra
2
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2
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2
Abu Bakar Sade
1
Ahmadi-Javid, Amir
1
Ahmed, Owais
1
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1
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1
Alsaggaf, Mohammed
1
Aminudin, Norsiah
1
Anbanandam, Ramesh
1
Andronikidis, Andreas
1
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1
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1
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1
Azhar, Tashfeen
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1
Carter, Arthur E.
1
Chang, Chia-Jung
1
Chang, Lan-Fang
1
Chang, Wei-Lun
1
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1
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European journal of operational research : EJOR
International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
Regional studies
33
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
International journal of quality & reliability management
18
KIET Industrial economic review
18
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ECONIS (ZBW)
81
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81
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1
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
2
An optimization approach for hybrid workflows in platform-enabled private service marketplaces
Dong, Su
;
Johar, Monica S.
;
Kumar, Ram L.
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 874-890
Persistent link: https://www.econbiz.de/10014340798
Saved in:
3
Territorial design for customers with demand frequency
Zhen, Lu
;
Gao, Jiajing
;
Tan, Zheyi
;
Laporte, Gilbert
; …
- In:
European journal of operational research : EJOR
309
(
2023
)
1
,
pp. 82-101
Persistent link: https://www.econbiz.de/10014290392
Saved in:
4
Stochastic optimization models for a home service routing and appointment scheduling problem with random travel and service times
Tsang, Man Yiu
;
Shehadeh, Karmel S.
- In:
European journal of operational research : EJOR
307
(
2023
)
1
,
pp. 48-63
Persistent link: https://www.econbiz.de/10014292811
Saved in:
5
Designing a service system with price- and distance-sensitive demand : a case study in mining industry
Hoseinpour, Pooya
;
Marand, Ata Jalili
- In:
European journal of operational research : EJOR
303
(
2022
)
3
,
pp. 1355-1371
Persistent link: https://www.econbiz.de/10013366209
Saved in:
6
Scheduling heterogeneous delivery tasks on a mixed logistics platform
Zhen, Lu
;
Baldacci, Roberto
;
Tan, Zheyi
;
Wang, Shuaian
; …
- In:
European journal of operational research : EJOR
298
(
2022
)
2
,
pp. 680-698
Persistent link: https://www.econbiz.de/10013206891
Saved in:
7
Improving efficiency of service systems by performing a part of the service without the customer's presence
Hanukov, Gabi
- In:
European journal of operational research : EJOR
302
(
2022
)
2
,
pp. 606-620
Persistent link: https://www.econbiz.de/10013270127
Saved in:
8
Partial refunds as a strategic price commitment device in advance selling in a service industry
Zhang, Zelin
;
Lim, Weishi
;
Cui, Haitao
;
Wang, Ze
- In:
European journal of operational research : EJOR
291
(
2021
)
3
,
pp. 1062-1074
Persistent link: https://www.econbiz.de/10012495392
Saved in:
9
Home service routing and appointment scheduling with stochastic service times
Zhan, Yang
;
Wang, Zizhuo
;
Wan, Guohua
- In:
European journal of operational research : EJOR
288
(
2021
)
1
,
pp. 98-110
Persistent link: https://www.econbiz.de/10012496536
Saved in:
10
Collaboration under outcome-based contracts for information technology services
Awasthy, Prakash
;
Hazra, Jishnu
- In:
European journal of operational research : EJOR
286
(
2020
)
1
,
pp. 350-359
Persistent link: https://www.econbiz.de/10012240238
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