Improving efficiency of service systems by performing a part of the service without the customer's presence
Gabi Hanukov
| Year of publication: |
2022
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|---|---|
| Authors: | Hanukov, Gabi |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 302.2022, 2 (16.10.), p. 606-620
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| Subject: | Queueing | Servers's idle time | Multivariate probability generating function | Infinite number of phases | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ejor.2022.01.045 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013270127